Service Desk Analyst

Company Description

With over a century of heritage in Australia, BESIX Watpac is a builder deeply ingrained in the local construction landscape. We’re building what matters, with an exciting portfolio of projects across all sectors – from stadiums and venues to complex industrial facilities, hospitals and secure infrastructure, including defence. Our footprint spans Australia and New Zealand, where we continue to deliver projects that leave a lasting legacy in the communities they serve. Our people are the beating heart of what we do, and the passion they bring each day drives our success, to build the best together.

Job Description

BESIX Watpac is seeking a Service Desk Analyst to join our Information Technology team, based in our head office in Fortitude Valley. You will be a key resource providing exceptional delivery of Information Technology operations to our teams and provide service to improve business outcomes.

This role will be responsible for:

• Provide first point of contact and log all incoming Service Desk incidents and service requests in the call logging system, with comprehensive details.
• Respond to and resolve incidents / service requests within agreed Service Levels.
• Provide first and second level technical and desktop support to the business including installation, configuration and deployment.
• Train staff on the use of hardware, software and remote access used throughout the business.
• Maintain the IT Asset Register to manage provision, recovery or retirement of IT assets. This includes ordering, allocation and collection of all IT related equipment.

Qualifications

The incumbent in this role will require:

• IT Tertiary qualifications with experience in a similar role.  
• Intermediate knowledge in desktop hardware and software including Microsoft products.
• Ability to communicate and provide excellent support to staff on technical matters which arise in the support of applications. This includes an ability to provide helpful, professional and timely service to end users.
• High level of problem-solving abilities with an ability to participate professionally and cohesively within a small solution focussed team environment.

Additional Information

Along with a competitive remuneration package and long-term career development opportunities, our employees enjoy access to the following benefits:

• Wellbeing Days - three additional leave days per year.
• Regular team building functions.
• Awards and Recognition Program, rewarding employees who bring our values to life.
• Access to a wellbeing program including annual skin checks and flu vaccinations.
• Instant access to Perkbox, giving you a wide variety of perks and benefits, plus curated wellbeing tools to look after your physical and mental health.
• Social events and Family Days.

At BESIX Watpac, we are committed to fostering a workplace where everyone is valued, supported and respected. By embracing all ages, gender, ethnicity, religion, sexual orientation, education and appearance, our people feel safe, empowered, and motivated to be their best. If you’re excited about this role but don’t tick all the boxes, we encourage you to apply if you have transferable skills and believe you would be a great fit with BESIX Watpac.

Join our talented and passionate team delivering once-in-a-generation projects.

BESIX Watpac acknowledge the traditional custodians of the land on which we live and work, and pay respect to the Elders past, present and emerging.

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