Support Worker - Complex Care

Job Title: Support Worker – Complex Care
Company: A Class Care Limited
Location: Various locations (community-based) Suffolk, Essex and Cambridgeshire 
Job Type: Flexible contract: Flexible working patterns and the choice of when to work

Salary: Competitive hourly rate (dependent on experience) From £15 ph

About Us
A Class Care Limited is a dedicated care provider committed to delivering high-quality, person-centred care to individuals with complex health and social care needs. Our mission is to empower the people we support to live safely, comfortably, and as independently as possible in their own homes and communities.

Role Overview
We are looking for compassionate and reliable Support Workers to join our team and provide specialist care to individuals with complex needs. This role involves supporting clients with a range of conditions which may include neurological disorders, spinal injuries, physical disabilities, learning disabilities, or other complex health conditions.

As a Support Worker, you will play a vital role in enhancing the quality of life of the people we support by promoting independence, dignity, and wellbeing. Our complex care model is designed with not only service users in mind, but support workers as well.  We have designed a bespoke service where matching service users and staff does not only involve clinical skills and knowledge, but personalities and lifestyle too. We have a very experienced clinical and nursing team who will provide you with full client-specific training. This is a fantastic chance to join a supportive team and hone your skills in complex care, with outstanding 24/7 clinical support

Key Responsibilities

• Deliver person-centred care tailored to individual support plans
• Assist with personal care including bathing, dressing, and hygiene
• Support with medication administration (where trained)
• Assist with mobility and safe moving & handling procedures
• Support clients with daily living tasks including meal preparation and household tasks
• Provide emotional support and companionship
• Monitor and record health conditions and report any concerns
• Work collaboratively with families, healthcare professionals, and the wider care team
• Follow safeguarding, health & safety, and infection control procedures at all times

Requirements

• Previous experience in care or supporting individuals with complex needs is desirable
• Compassionate, patient, and reliable with a genuine passion for care
• Good communication and interpersonal skills
• Ability to work independently and as part of a team
• Willingness to undertake specialist training where required
• Right to work in the UK

Please note that whilst experience in these areas are desirable, we will provide service user specific training.

Moving & Handling
DRE
DRF
Autonomic Dysreflexia
Observation & Vital Signs
Specialised Medication Administration
Medication Administration
Catheter Care

What We Offer

• Competitive pay rates
• Flexible working patterns
• Ongoing training and professional development
• Opportunities for career progression
• Supportive management and team environment
• Rewarding work making a real difference in people's lives

It’s a criminal offence for people who are barred from working in Regulated Activity (under the Safeguarding and Vulnerable Groups Act 2006) to apply for roles that require them to work unsupervised with that particular group (i.e. adults at risk, children or both). A DBS is required for all our roles at enhanced level. This will be requested during the recruitment process. All roles involve working with children, young people or vulnerable adults, along with the safeguarding responsibilities that this involves. ACC Care Group has a safeguarding commitment statement and is committed to promoting the welfare of vulnerable groups and every client.  Our inclusion statement applies to all applicants, and we actively welcome applicants with disabilities. If you require any reasonable adjustments for interview, please email Imogen.Clark@aclasscare.co.uk. Codes of Conduct, ethical standards, safeguarding policies and expected behaviours. These set out the professional values, responsibilities and safeguarding commitments required of all ACC Care Group workers, ensuring safe, respectful and high‑quality care for every client.