Robot Specialist (Onsite) - Provo, UT

Who we need:
At CobaltAI, we combine smart technology with real human oversight to protect Fortune 500 companies and other clients around the clock. We're looking for dependable, observant, and people-focused Security Specialists to remotely monitor sites, respond to events, and provide the human judgment behind our robotic patrols.
This role is ideal for someone with strong communication skills and situational awareness—especially those with a background or interest in security or customer service.
Note: This is not an engineering position. 

About Cobalt:
CobaltAI blends advanced technology with trained human specialists to provide 24/7 security monitoring for Fortune 500 companies and other enterprise clients. Our platform combines autonomous indoor patrol robots with centralized monitoring of access control systems (ACS), cameras, and alarms — helping organizations prevent break-ins, detect safety issues, and maintain complete visibility across their facilities.
CobaltAI pairs automation with human insight, transforming how physical security is delivered. Whether it’s a triggered alarm, a suspicious door access, or a robot anomaly, our security specialists respond quickly, accurately, and professionally.
Cobalt's team is comprised of renowned technologists and security professionals and backed by world-class investors such as Sequoia, Bloomberg Beta, and Coatue. In 2019, Cobalt was recognized as one of the Best Places to Work by the Silicon Valley Business Journal and the San Francisco Business Times.
We’re looking for people who want to make an impact with us and help build a company that is known for its excellence in engineering, passion for progress, and dedication to customers.

Available Shift:

Overnight Shift
12:00AM - 8:30AM MT Monday - Friday

Responsibilities:
Remote Site Monitoring

• Monitor live patrols performed by autonomous indoor security robots
• Oversee alarms, door activity, and camera feeds tied to access control systems
• Track system performance and escalate operational issues when needed

 Event Response & Escalation

• Review and tag security events (audio, video, ACS) using internal tools
• Assess incidents and follow clear escalation protocols based on site-specific guidelines
• Communicate with clients via robot, phone, or text as needed

 Customer-Facing Support

• Act as the first line of contact for clients during live events or interventions
• Maintain a calm, professional presence in fast-paced situations
• Log detailed reports and communicate with Engineering or Support when needed

Qualifications:
Excellent communication and critical thinking skills
Calm, focused decision-making under pressure
A reliable, team-first attitude
Experience with security, dispatch, monitoring, or customer service is a plus
High attention to detail and comfort using on-screen tools and procedures
Benefits:
- Health/vision/dental
- Life insurance
- 401k
- Vacation/sick leave

Salary: $16.50 an hour (with overnight stipend)

Cobalt AI is an equal employment opportunity employer and values diversity. Qualified candidates are considered for employment without regard to race, religion, gender, gender identity, sexual orientation, national origin, age, military or veteran status, disability, or any other characteristic protected by applicable law.