Operations Manager *Internal applications only*

Company Description

iForce (Part of the Culina Group) is at the forefront of e-commerce fulfilment, returns processing and carrier management. With its own in-house technology infrastructure this underpins the iForce offering to customers.

At Culina we have a winning culture, we believe that our culture is one of the reasons our company continues to thrive… A place where you're valued, challenged, and inspired!

Job Description

As an Operations Manager based at our our Corby - Geddington Road site. You will manage all site operations activity across all warehouse functions to maximise profit whilst achieving revenue growth targets. You will focus on ensuring SLAs are improved on every occasion. The Operations Manager will play a key role in helping improve the site and develop the management team to ensure there is a clear succession plan in the operation.

As the successful candidate, you will contribute to the overall success of the site, and will report directly to the site General Manager.  

Fixed term contract - End of July to January 2027

Working hours: Monday to Friday nights, 22.00-06.00

Key Duties of a Operations Manager:

• Manage the collection of data and maintenance of records as required to produce the agreed Key Performance Indicators. 
• Performance and development reviews with direct reports, ensure succession plans are in place
• Ensure compliance with Health & Safety reporting, including employee accidents, near misses, MHE status/defects
• Track and report on team performance
• Resource planning, recruitment and management of agency requirements
• Ensure all individual KPI’s are met across the contracts to ensure customer SLA is met
• Support in the resolution of staff-related matters to reduce disruption to the operation
• Regular communication with clients, building strong working relationships
• Manage budgets and forecasting to support effective planning
• Minimise cost by managing stock accuracy and loss
• Prepare, revise and submit reports, budgets and other documentation as and when requested
• Driving continuous improvement within the operation

Qualifications

• Previous operational management experience.
• Experience of managing large teams within a fast-paced, commercially focussed environment
• Able to work effectively and communicate with all levels within an organisation
• Experience and knowledge of continuous improvement principles and methodologies
• Problem solving and root cause identification skills
• Client facing – experienced at interaction with senior management teams
• Ability to build effective working relationships with key stakeholders
• Commercial awareness
• Experience managing client SLA’s, measuring and monitoring performance using various IT systems
• Proactive approach when identifying potential challenges

Additional Information

As part of our drive to make IForce a great place to work. We are proud to be an inclusive and diverse organisation where we are committed to employee development and recognising success for hard working performers.

Our dedicated learning and development programmes are open to every employee to give you the opportunity to shape your own future within logistics and continue to work in an environment where team culture thrives.

Our People are the driving force behind our success, which is why we offer a wide range of benefits which include:

• Annual Leave – 25 days + 8 bank holidays pro rata.
• Pension scheme – we want colleagues to enjoy a comfortable retirements so we offer a great contribution of 5% employee and 3% employer
• Life Assurance -  x 2 your annual salary
• Wellness – Via our Employee Assistance Programme we offer immediate access to a confidential telephone counselling and legal information service that operates 24 hours a days, 365 days a year
• Eye Care Vouchers – We can provide you with substantial savings with free eye tests and discounts on prescription glasses
• Reward & Recognition – We recognise that employees have gone the extra mile via Employee of the month and year, special recognition and long service awards.
• Everyday discounts - via our benefit platform you will have access to over 50 retailer discounts for everyday savings!

If you meet the requirements for the above role and are looking for your next career opportunity please apply now and become a part of our #WinningTeam!