Client Support Supervisor *12 Month FTC/Internal Applicants Only*

Company Description

Culina Logistics provides integrated supply chain services and expertise for food & drink products that require strict refrigerated temperatures.

At Culina we have a winning culture, we believe that our culture is one of the reasons our company continues to thrive… A place where you're valued, challenged, and inspired!

Job Description

To support the Customer Service Manager Pre-Despatch, developing and supervising the Client Support Team to ensure they are offering outstanding customer service in a fast paced working environment and providing a continuous professional and dedicated facility for all Client needs.

Please note: this is a fixed term contract for 12 months to cover maternity leave

Working hours: Monday to Friday, 08:00-16:30

Salary: £32,310.13 per annum

Key Duties of a Client Support Supervisor:

• Ensuring staff are adequately trained in their role & training records are maintained.
• Managing time & attendance system in the absence of the Client Control Manager, ensuring adequate cover across all shifts.
• Ensuring all client queries dealt with by Client Support are managed in a timely & professional manner.
• Ensuring client reports are accurate & communicated in accordance with agreed timeframes.
• Ensuring all client non conformances are recorded & fed back to the customer & corrective action is taken.
• Supporting ‘Investors in Excellence’ initiative by examining internal & external processes, with a view to driving improvement throughout the business.
• Ensuring all ISO requirements are fully satisfied & compiled with.
• Supporting the Client Support Manager in the implementation of new policies & procedures.
• Supporting the smooth implementation of new clients into the business and ensure all staff are fully trained and briefed.
• Other duties as reasonably required

Qualifications

• Previous Client or Customer Service experience.
• Ability to supervise and support a team.
• Planning & organising skills, high level of numeracy.
• Negotiating skills, ability to influence & steer.
• Excellent communication skills in order to deliver accurate information.
• Ability to work efficiently & accurately under pressure.
• Effectively prioritise work load in order to meet set deadlines.
• Be professional, approachable & helpful to ensure smooth running of the general operation.
• Consumer orientated & customer service driven

Additional Information

As part of our drive to make Culina Logistics a great place to work. We are proud to be an inclusive and diverse organisation where we are committed to employee development and recognising success for hard working performers.

Our dedicated learning and development programmes are open to every employee to give you the opportunity to shape your own future within logistics and continue to work in an environment where team culture thrives.

Our People are the driving force behind our success, which is why we offer a wide range of benefits which include:

• Annual Leave – 28 days, inclusive of the bank holidays. 
• Pension scheme – We want colleagues to enjoy a comfortable retirements so we offer a great contribution of 4% employee and 4% employer.
• Life Assurance - x2 your annual salary.
• Wellness – Via our Employee Assistance Programme we offer immediate access to a confidential telephone counselling and legal information service that operates 24 hours a days, 365 days a year.
• Eye Care Vouchers – We can provide you with substantial savings with free eye tests and discounts on prescription glasses.
• Reward & Recognition – We recognise that employees have gone the extra mile via Employee of the month and year, special recognition and long service awards.
• Everyday discounts - Via our benefit platform you will have access to over 50 retailer discounts for everyday savings!

If you meet the requirements for the above role and are looking for your next career opportunity please apply now and become a part of our #WinningTeam!