Account Manager

Summary of the role

1. Responsible for Brand Development and eCommerce Channel Strategy, this includes – Onboarding and Launch Coordination, Content Management, Promotion and Campaign Management, Inventory and Operations Management, Reporting and Performance Review
2. Work closely with the Brand while liaising with Marketplaces such as Lazada and Shopee, among others
3. Coordinates daily with internal teams such as Warehouse and Operations, Creatives, Data, and Finance
4. The role is business-focused, requires advance knowledge and experience in eCommerce, digital marketing, retail, distribution models and Brand management.
5. Responsible for managing the skill development and performance management of team members

Key tasks and responsibilities

• Onboarding and Launch Coordination
  • Assist Onboarding of accounts/ provide support and resolves issues incurred in onboarding of accounts, Approves onboarding of accounts 
  • Approves the consultation when needed
• Content Management
  • Reviews and approves all content management (Marketing Assets, Shop in Shop and Online Store Merchandizing) Issues and items that require approval including the corrective actions submitted by Sr. Accounts Executive.
• Promotion and Campaign Management
  • Reviews Promotions and Campaign calendar of Marketplace, provides activities guidelines of The Brands
  • Reviews implementation of promotional activity calendar and special events in their campaign pages and secures the required assets
• Inventory and Operations Management
  • Assists coordination on transfer orders and inbounding of stocks
  • Manages & improves coordination on transfer orders and inbounding of stocks
  • Plans with Brand on inventory allocation on channels 
  • Reviews and Approves recommendation for corrective actions on non-conformances.
• Reporting and Performance Review
  • Approves periodic business review which includes, 
    • Overall sales status sales (GMV) including order status, inventory, etc.
    • Store performance in terms of traffic, conversion rate, basket size, reviews etc.
    • Promotion performance
    • Product Evaluation
    • And submit it for final review by Commercial Head
  • Reviews and Approves the recommendations 
    

Qualifications & Skills

• Bachelor’s degree or equivalent, preferably in Management, Business Administration, Marketing or other related field
• Bachelor’s degree or equivalent, preferably in Management, Business Administration, Marketing or other related field
• Excellent English and Tagalog speaking-listening-writing skills, attention to detail
• Knowledge in Microsoft Office (MS Word, Excel, Powerpoint, internet, etc)
• Willing and eager to learn and deliver the extra mile
• Ability to work in a fast-moving environment in cross functional team
• Strong people management skills
• Strong communication skills – ability to coordinate with multiple stakeholders
• High-energy with sound business acumen and problem-solving skills
• Strong sales and technical aptitude and a desire to work in channels, emerging technologies, and startups
• Strong project management skills, ability to manage multiple workstreams in parallel, plan for projects, manage own time and priorities
• Self-driven, can take on and create new assignments.

Preferred Skills

• Experience in managing Brands or Key Accounts, negotiate partnerships and conditions, define, and follow through on deliverables is plus  
• Lean Six Sigma knowledge is a plus