Field Service Engineer - UPS (Data Center Solutions) m/f/d

Company Description

Delta, founded in 1971, and listed on the Taiwan Stock Exchange, is a global leader in switching power supplies and thermal management products with a thriving portfolio of IoT-based smart energy-saving systems and solutions in the fields of industrial automation, building automation, telecom power, data center infrastructure, EV charging, renewable energy, energy storage and display, to nurture the development of smart manufacturing and sustainable cities. As a world-class corporate citizen guided by its mission statement, “To provide innovative, clean and energy-efficient solutions for a better tomorrow,” Delta leverages its core competence in high-efficiency power electronics and its ESG-embedded business model to address key environmental issues, such as climate change. Delta serves customers through its sales offices, R&D centers and manufacturing facilities spread over close to 200 locations across 5 continents.

Throughout its history, Delta has received various global awards and recognition for its business achievements, innovative technologies and dedication to ESG. Since 2011, Delta has been listed on the Dow Jones Best-in-Class World Index (formerly the DJSI World Index of Dow Jones Sustainability™ Indices) for 14 consecutive years. Delta has also won CDP with double A List for 4 times for its substantial contribution to climate change and water security issues and has been named Supplier Engagement Leader for its continuous development of a sustainable value chain for 7 consecutive years.

For detailed information about Delta, please visit: www.delta-emea.com

Job Description

As a Field Service Engineer – UPS (Data Center Solutions), you will play a key role in delivering high‑quality service, technical expertise, and customer support for Delta’s Uninterruptible Power Supply (UPS) and related Data Center Solutions (DCS) products. This role involves both hands‑on technical work and knowledge leadership, developing deep expertise, sharing best practices across EMEA, supporting customers with complex issues, and contributing to continual product and service improvements. 

Key Responsibilities

• Perform diagnostics, repair, and on‑site technical support for UPS systems.
• Execute commissioning activities (L2–L5), system testing, and verification.
• Provide expert support for critical escalations and conduct root‑cause analysis.
• Deliver training to field engineers, service partners, and customers.
• Develop and maintain service documentation and spare‑parts lists.
• Support and manage a network of EMEA service partners.
• Collaborate with sales and product teams to address customer needs and identify service opportunities.

Qualifications

• Degree in Electrical Engineering or similar.
• 3+ years’ experience with UPS or power‑electronics systems.
• Strong understanding of power infrastructure and electrical systems.
• Good communication and problem‑solving skills.
• Independent, customer‑focused, and willing to travel within EMEA.
• Fluent in German and English; additional languages beneficial.

Preferred Skills

• Experience in data centers or mission‑critical environments.
• Knowledge of battery technologies and monitoring systems.
• Relevant electrical safety certifications.

Additional Information