Nearshore Sector | ServiceNow SysAdmin

Company Description

At Devoteam, we believe that technology with strong human values can actively drive change for the better. Discover how Tech for People unlocks the future, creating a positive impact on the people and the world around us. We are a global leading player in Digital Transformation for leading organisations across EMEA, with a revenue of €1B. We believe in transforming technology to create value for our clients, partners and employees in a world where technology is developed for people. We are proud of the culture we have built together. We are proud of our people at the service of technology. We are proud of our diverse environment. Because we are #TechforPeople. Join our multidisciplinary team of Cloud experts, Designers, Business consultants, Security experts, Engineers, Developers and other extraordinary talents, spread across more than 20 EMEA countries. Become one of our +10.000 tech and business leaders on cloud, data and cyber security. Let’s fuse creativity with technology together and build innovative solutions that actively change things for the better.

Job Description

At Devoteam, we are looking for a ServiceNow SysAdmin / Developer to join our team and play a key role in the management, maintenance, and continuous evolution of the ServiceNow platform for our client.

You will be the backbone of the platform’s health, ensuring it runs smoothly while implementing the technical improvements that drive the business forward.

What You’ll Do

• Platform Administration: Manage daily operations, including monitoring, scheduled jobs, and MID Server maintenance.
• Integration Management: Oversee and optimize critical integrations (AD/LDAP, SSO, CMDB, and HR feeds).
• Support & Troubleshooting: Provide N2/N3 support for critical incidents and platform glitches.
• Development & Evolution: Build and deploy small enhancements via Update Sets and scripting (JavaScript).
• Security & Compliance: Lead security audits (ACLs, roles, SSL certificates, and recertifications) to ensure a bulletproof environment.
• Automation: Streamline recurring tasks using Flow Designer and Scripted REST APIs.
• Reporting & Documentation: Create monthly technical reports and maintain updated runbooks and documentation.

Qualifications

• Experience: 3+ years of hands-on experience in ServiceNow Administration and Development.
• Technical Skills: Strong proficiency in JavaScript and PowerShell.
• Module Knowledge: Deep understanding of ITSM processes and ServiceNow architecture.
• Security Mindset: Solid grasp of security best practices and compliance requirements.
• Communication: Good level of English and ability to produce clear technical documentation.
• Mindset: Proactive problem-solver with an "ownership" attitude towards the platform.

Why Devoteam:

• Greenfield projects — shape the technical direction from the start.
• Strategic, long-term engagements with global impact.
• Flexible hybrid (Lisbon/Porto) or full remote for the right profile.
• Fast growth in a top-tier multinational.

Additional Information

The Devoteam Group works for equal opportunities, promoting its employees based on merit and actively fights against all forms of discrimination. We are convinced that diversity contributes to the creativity, dynamism and excellence of our organization. All of our vacancies are open to people with disabilities.