Implementation & Training Lead

WHAT IS ON OFFER

Alfred H Knight has an exciting opportunity for an Implementation and Training Lead to join our team at our global Head Office in Prescot (Liverpool). 

This is a newly created position within our Technology function, designed for a professional ready to lead our implementation and training capability and support our continued global growth. As we continue to expand at a fast pace, you will lead by example—coaching and developing a dedicated team to ensure our core global systems, specifically LIMS and Job Management tools, are effectively planned and rolled out across our international laboratories. 

We offer a dynamic, hybrid working environment, providing the perfect balance of collaboration and flexibility with three days in the office and two days working from home.

In this role, you will:

• Lead and Coach: Manage a team of Implementation Analysts, fostering a culture of accountability and providing the mentorship they need to flourish and develop. 
• Drive Global Success: Oversee the end-to-end implementation lifecycle for a busy pipeline of projects spanning the globe—from Bolivia to Romania, and Saudi Arabia to Mozambique. 
• Establish Excellence: Set and uphold high standards for working practices, ensuring the team is adaptable and follows best-practice governance to deliver consistent results. 
• Take Accountability: Manage capacity and plan work against targets, providing clear upward reporting and visibility to senior stakeholders. 

ABOUT US

Alfred H Knight is a totally independent, family owned business spanning five generations. A global network of strategically placed offices and laboratories enable global trade by providing independent inspection, analysis and consultancy services to the metals and minerals, solid fuels and agriculture industries.

We have honed and carefully crafted our reputation. Delivering knowledge and professionalism in all aspects of weighing, sampling and analysis. We thrive by continuing to re-invest in our facilities, technology and people. Click here to find out more about AHK.

DO YOU HAVE WHAT IT TAKES?

To be successful at Alfred H Knight, you will need to be highly organised with a clear eye for detail and the ability to remain calm and pragmatic under pressure.

REQUIRED KNOWLEDGE AND WORK EXPERIENCE 

Essential

• Technical Implementation: A strong understanding of technology implementation strategies for core operational software, specifically LIMS and Job Management tools.  
• Training Program Design: Expertise in creating and executing comprehensive global training programs and change management initiatives.  
• Operational Governance: Knowledge of project governance, risk management, and controls within a structured IT environment.  
• Global Delivery: Experience translating roadmaps and business demands into coordinated international implementation plans.

Required Competencies

• Leadership & Coaching: Proven ability to lead, mentor, and develop technical team members to support their professional growth. 
• Clear Communication: Ability to work confidently with both technical and non-technical stakeholders across international functions. 
• Accountability: A delivery-focused mindset with a strong emphasis on follow-through and meeting targets. 

Required Work Experience

• Substantial Experience: Proven experience in an implementation management role overseeing software deployment in a complex, multi-site, or global environment. 
• Proven Track Record: Experience coordinating system rollouts (ideally LIMS) across a global or regional laboratory network. 
• Management Experience: Experience leading teams of analysts and coordinating delivery activity across remote functions. 
• Demonstrated Ability: Ability to manage risks, dependencies, and resource pressures across a fast-paced delivery pipeline.

Required Qualifications

• Certifications in Change Management (e.g., Prosci), Implementation, or Training delivery are highly preferred. 
• PRINCE2, APM PMQ, or equivalent Agile certifications are preferred.

BENEFITS 

We are offering an excellent opportunity with a salary and benefits package to match including pension, life assurance and an employee assistance programme.

If you are invited to interview, please let us know if there are any reasonable adjustments we can make to the recruitment process that will enable you to perform to the best of your ability.

Alfred H Knight is committed to creating a diverse & inclusive environment and hence welcomes applications from all sections of the community.