Customer Service Agent, Popayan.
bpo2b· Operations
About this role
📍 Popayan.
About the role. As a Customer Service Agent, you will be the first point of contact for our customers via calls, emails or chats. This position will act as a liaison, provide product/services information, answer questions, and resolve any emerging problems that our customer accounts might face with accuracy and efficiency.
Responsibilities:
- Provide effortless customer experiences regardless of the chosen modality.
- Build sustainable relationships and trust with customer accounts through open and interactive communication.
- From a single interface handle all interactions from multiple channels.
- Troubleshoot and resolve customer issues & concerns using the most efficient resources and processes.
- Ensure customer satisfaction and maintain professional customer support.
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
- Report all customer complaints for follow-up by appropriate department/personnel.
- Follow communication procedures, guidelines and policies.
- Perform successfully as a Customer Care Omnichannel Representative, while consistently meeting or exceeding Quality expectations.
Candidate requirements:
- Proven call center or customer service experience preferred.
- Advanced English (B2 level or above).
- Strong soft skills and communication skills.
- Basic understanding of office and computer systems/software.
- Must have excellent organizational and multitasking skills.
Benefits:
- Competitive base salary with performance-based incentives.
- Opportunities for career advancement within the organization.
Frequently Asked Questions
Is the salary disclosed for the Customer Service Agent, Popayan. position at bpo2b?
The salary for this Customer Service Agent, Popayan. role at bpo2b is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Customer Service Agent, Popayan. position at bpo2b located?
This Customer Service Agent, Popayan. role at bpo2b is based in Popayan, Colombia. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Customer Service Agent, Popayan. role at bpo2b full-time or part-time?
This is listed as a Project Based Employment position. It is posted as a Customer Service Agent, Popayan. role in the Operations department at bpo2b.
Which team or department does the Customer Service Agent, Popayan. at bpo2b belong to?
This Customer Service Agent, Popayan. position is part of the Operations department at bpo2b. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Customer Service Agent, Popayan. position at bpo2b?
Click the "Apply Now" button on this page. You will be redirected to bpo2b's official application portal hosted on bamboohr where you can submit your application directly.
When was the Customer Service Agent, Popayan. job at bpo2b posted?
This Customer Service Agent, Popayan. position at bpo2b was posted on May 14, 2025. Apply as soon as possible — early applications are often reviewed first.
Customer Service Agent, Popayan.
bpo2b
You'll be redirected to bpo2b's official application page on bamboohr.