Assistant Manager, Key Accounts Management

Company Description

About Grab and Our Workplace

Grab is Southeast Asia's leading superapp. From getting your favourite meals delivered to helping you manage your finances and getting around town hassle-free, we've got your back with everything. Guided by The Grab Way and our four core values of Heart, Hunger, Honour, and Humility, we make a lasting difference for Southeast Asia by creating economic empowerment for everyone.

Job Description

• Build and manage strong business relationships with accounts through regular engagements with the relevant stakeholders
• Prepare and lead business reviews with accounts, analyzing performance metrics and identifying growth opportunities
• Pitch different products, services, and other commercial initiatives and negotiate contract terms and conditions
• Collaborate very closely with teams from other departments to assist in delivering excellent end-to-end merchant service delivery and response to market trends and needs
• Resolve any issues and problems of your merchants and act as a link between your customers and the internal teams
• Develop and execute account growth strategies to increase performance and market share within assigned key accounts
• Monitor account performance against KPIs and prepare regular reports and insights for management review
• Identify market trends, competitive landscape, and customer needs to inform strategic account planning and recommendations
• Sell company products, services, and value propositions effectively. From negotiating commercial terms to onboarding the brands
• Ensure achievement of acquisition targets via effective follow through on sales pipeline

Qualifications

• Bachelor's Degree in any field
• You have 3+ years of sales and account management experience in the FMCG or e-Commerce industry.
• You have great interpersonal, communication, and strong negotiation skills
• You can showcase passion and leadership. Team player and self motivated.
• You have strong organizational & analytical skills
• You have the ability to collaborate effectively within a multifunctional environment.

Additional Information

Life at Grab

We care about your well-being at Grab, here are some of the global benefits we offer:

• We have your back with Term Life Insurance and comprehensive Medical Insurance.
• With GrabFlex, create a benefits package that suits your needs and aspirations.
• Celebrate moments that matter in life with loved ones through Parental and Birthday leave, and give back to your communities through Love-all-Serve-all (LASA) volunteering leave
• We have a confidential Grabber Assistance Programme to guide and uplift you and your loved ones through life's challenges.

What we stand for at Grab

We are committed to building an inclusive and equitable workplace that enables diverse Grabbers to grow and perform at their best. As an equal opportunity employer, we consider all candidates fairly and equally regardless of nationality, ethnicity, religion, age, gender identity, sexual orientation, family commitments, physical and mental impairments or disabilities, and other attributes that make them unique.