Quality Manager

Company Description

ALTEN Morocco, a subsidiary of the world leader in engineering and technology consulting, was established in 2008 and is now present in Fès, Rabat, Tétouan, and Casablanca. Today, the company has more than 2,200 employees and aims to become a center of excellence with 3,300 ALTENians by the end of 2027. It has positioned itself as a strategic player in supporting the professional development of engineers.

Our mission: To meet the technological ambitions of our clients — major international companies — in the automotive, railway, R&D and IT, telecommunications, and media sectors.

Joining ALTEN Morocco means becoming part of an ecosystem of excellence and benefiting from:

• A personalized and evolving career path
• An ambitious skills development policy
• A stimulating, collaborative, and meaningful work environment

Job Description

Throughout the Project Lifecycle

• Ensure the feasibility of quality targets by integrating feedback from previous projects and coordinating continuous improvement plans with stakeholders.
• Develop and implement the training plan for the project team across all relevant topics (not limited to Quality).
• Define, monitor, and maintain the project Quality dashboard, including key performance indicators for each phase.
• Support the engineering team in achieving supplier quality convergence and oversee supplier quality performance (APQP) from selection through project completion.
• Ensure full traceability of components throughout the project lifecycle.
• Represent the Voice of Quality and Customer in all key project decisions, particularly during Project Decision Meetings.

During the Design Phase

• Lead the risk management process by leveraging lessons learned from previous projects, identifying potential risks, implementing corrective action plans, and ensuring their effective execution.
• Ensure robustness of RFQs and product definitions by validating that all stakeholder requirements (performance, manufacturing, after-sales, etc.) are fully considered.
• Contribute to the development of Gap & Flush measurement standards and support initiatives to achieve perceived quality targets.

During Industrialization and Post-Launch

• Coordinate collaboration between Project and Plant teams to ensure optimal product/process tuning and execution of quality operations during industrialization (defect management, containment actions, batch control, etc.).
• Organize and manage the detection, analysis, and resolution of defects identified on physical products.
• Oversee incoming inspection of externally sourced components.
• Ensure that the latest validated parts are consistently used in production vehicles.
• After commercial launch, manage customer claims from both field and plant sources, including early warning systems.
• Prepare and deliver all necessary quality documentation and insights to support the transition to mass production (serial life).

Qualifications

Skills

• Strong soft skills (communication, leadership, teamwork)
• Proficiency in PLM tools
• Advanced Excel skills
• Knowledge of Lean Manufacturing principles
• Strong problem-solving capabilities

Key Responsibilities

• Represent the Voice of the Customer within the project team.
• Develop and maintain project Quality reporting, including the definition and monitoring of Quality indicators for each project phase.
• Plan and organize training sessions for the project team across all relevant topics.
• Manage project risks by leveraging lessons learned from previous programs and identifying QCTP-related risks, ensuring appropriate mitigation actions are implemented.
• Lead the detection, analysis, and resolution of defects identified on physical products.
• Ensure effective management and resolution of customer claims arising from field issues after commercial launch.

Additional Information