Customer Service Representative TGUS (On-site)
gk· Reclutamiento
About this role
The Customer Service position interfaces with customers via inbound calls, outbound calls, or through the Internet depending upon client requirements. This position provides customer service support and resolution of routine problems regarding client's product or services.
Responsibilities
- Clarify customer requirements; probe for understanding, use decision-support tools and resources to appropriately provide resolution to the customer.
- Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer.
- Greet customers in a courteous, friendly, and professional manner using agreed upon procedures.
- Prepare accurate work including appropriately notating accounts as required.
- Participate in activities designed to improve customer satisfaction and business performance.
- Track, document and retrieve information in call tracking database.
- Respond to customer inquiries by referring them to published materials, secondary sources or more senior staff.
Benefits
- Flexible schedules
- 2 days off
- Meal subsidy
- Free transportation
- Discounts and memberships
- Awesome bonuses
- Career growth opportunities
Requirements
- High School Diploma.
- High Level of English (85% or more).
- New Honduran ID.
- Strong computer navigation skills and PC Knowledge.
- Ability to effectively communicate, both written and verbally.
- Tolerance for repetitive work in a fast-paced, high production work environment.
- Demonstrate patience in all customer contact situations, including maintaining a pleasant and professional tone and manner.
Frequently Asked Questions
Is the salary disclosed for the Customer Service Representative TGUS (On-site) position at gk?
The salary for this Customer Service Representative TGUS (On-site) role at gk is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Customer Service Representative TGUS (On-site) position at gk located?
This Customer Service Representative TGUS (On-site) role at gk is based in Tegucigalpa, Francisco Morazán, Honduras. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Customer Service Representative TGUS (On-site) role at gk full-time or part-time?
This is listed as a Full Time position. It is posted as a Customer Service Representative TGUS (On-site) role in the Reclutamiento department at gk.
Which team or department does the Customer Service Representative TGUS (On-site) at gk belong to?
This Customer Service Representative TGUS (On-site) position is part of the Reclutamiento department at gk. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Customer Service Representative TGUS (On-site) position at gk?
Click the "Apply Now" button on this page. You will be redirected to gk's official application portal hosted on bamboohr where you can submit your application directly.
When was the Customer Service Representative TGUS (On-site) job at gk posted?
This Customer Service Representative TGUS (On-site) position at gk was posted on Jun 8, 2022. Apply as soon as possible — early applications are often reviewed first.
Customer Service Representative TGUS (On-site)
gk
You'll be redirected to gk's official application page on bamboohr.