Hybrid Pharmacy & Guest Services Assistant

A rewarding career at Epic Pharmacy involves:

Connecting with and serving our local communities.

Learning about healthy medication use.

Promoting whole community wellness for mind, body and life.

Reducing barriers & improving access to health services.

We may have a relaxed dress code and excellent work/life balance but we also take our commitment to Community Wellness seriously!

Our team is expanding. We are looking for the perfect person to bridge between the pharmacy and retail sides of our business. This hybrid Pharmacy Assistant and Guest Services Assistant role is a part time position of 4 days per week. 

Pharmacy/health services experience is preferred but not required. 1-2 years of customer service experience with transferable skills is welcomed. We use progressive technology and software, and run a systemized operation allowing for freedom off the job.

How we contribute to YOUR workplace well-being

-competitive wage with regular increases

-medical/dental benefits including a Health Spending Account

-paid birthday benefit

-instore product discount

-incentive program

-community involvement benefit

-learning opportunities and advancement

-our schedule is created monthly so you can plan your life

-a culture of caring and innovation

*Employees working a minimum of 24 hours per week are eligible for coverage including: medications, dental visits, health care spending account, and travel health insurance.

What you bring to the Epic Pharmacy team

-you must have secure, long term housing in community

-strong verbal and written communication skills – must be fluent in English

-high level of moral judgment for handling confidential information

-excellent client service and customer care skills

-comfortable with multitasking, prioritizing workload and working in a fast paced environment

-highly attentive to detail and well organized 

-proficiency with basic computer skills and programs (ie. Gmail and Google suite, MS Word) and ability to learn new simple softwares  

-capable of communicating regularly and openly with team members in a professional and personable manner

-attention to detail and willingness to do repetitive tasks (like counting pills and filing)

-must be able to lift up to 50lb and stand for long periods of time on shift

-interest in community connection and health promotion

Pharmacy/Guest Services Assistant Roles & Responsibilities

• Ensure that all systems in the pharmacy/health centre are implemented and running efficiently. 
• Support pharmacist for provision of excellent clinical services and pharmaceutical care
• Process clinically reviewed and approved medication orders for distribution to patients, clients, or residents.
• Prepare and process prescriptions (Enter orders. Count, measure, package or re-package medications and compound various sterile pharmaceutical products according to established procedures. Pre-package oral, liquid and topical medications into unit-of-use format.).
• Ensure accuracy and completeness of dispensed prescriptions and personal health information in the PharmaNet patient record.
• Maintain inventory stock levels and perform clerical duties as assigned. 
• Complete daily and weekly medication wholesale orders. 
• Present a professional and charismatic presence on the floor
• Ensures an outstanding guest experience for customers. 
• Complete patient or client care in a confidential and professional manner. 
• Assist in ensuring retail pricing is done appropriately and invoices are received accurately. 
• Participate in inventory monitoring and stocking
• Manage day-to-day aspects of pharmacy/health care centre (i.e. maintenance, cleanliness, customer service, daily correspondence, and inventory).  
• Ensure accurate data entry of client information. 
• Perform other related duties as assigned.

Apply at:
BambooHR (Please note our company is paperless and accepts resumes through our BambooHR software)  

Epic Pharmacy is committed to creating an inclusive environment by encouraging the application of all individuals, regardless of gender identity and expression, race, ethnicity, sexual orientation, age, and any/all other facets of identity protected by law. We do not tolerate discrimination or harassment based on any of these characteristics. If you need assistance or accommodation in applying due to a disability, you may contact us via phone at (250) 725-4949, or in person.

Our Mission...

To care with passion and warmth, taking a personal interest in your health. 

Our Values...

Listening and learning to cultivate safe relationships. 

Delivering consistent and reliable health services. 

Practicing trust and empathy with everyone.

Integrating and respecting the health care team.

Belonging to a strong and united community.

Responsibilities 

• Responsible for over all guest experience & pharmacy/health centre reputation
• Ensures an outstanding guest experience for customers.
• Present a professional and charismatic presence on the floor.
• Complete patient or client care in a confidential and professional manner.  

Qualifications

• One to two years’ experience in a similar role (preferred).

• Highly detailed and well organized. 

• Patient oriented and supportive while delivering high standards of customer service.