Bespoke Executive Property Lead

Bespoke Executive Property Lead

Location – Guildford/London

Job type – Full-Time

Hours of work – Monday to Friday 8.30am – 5.30pm (40 hours per week)

Contract type – Permanent

Hybrid working –  typically requiring Two office days, subject to client commitments

Closing Date: 08 June 2026

K2 Group is an independent and international provider of mobility services. The Group includes six K2 brands, each with its own service speciality: 

• K2 Relocate – relocation services 
• K2 Bespoke – VIP relocation services 
• K2 X Border – immigration services 
• K2 Indx– advisory and assignment management services 
• K2 AlphaTech– inhouse technology team 
• Twelve Degrees- inhouse stakeholder communication agency 

Each K2 brand shares K2 Group’s mission: to take the burden of mobility away from customers with expertly tailored, truly personal solutions. We invest time in really getting to know each client and every assignee, thus enabling us to provide a truly human-centric service.  

A deeper dive into K2 Group

Founded in 2002 and headquartered in the UK, K2 Group has evolved into a global leader in mobility and related services. Unlike competitors rooted in removals or property sectors, our origins in HHG/move management and HR allowed us to take a consultative, client-centric approach from the start. 

Our early success stemmed from streamlining the household goods shipping process for organizations with varying transfer volumes, providing a fully managed service through a network of accredited partners. As our reputation grew, clients sought our expertise beyond shipping, leading to the expansion to destination services in 2008. To support this growth, we expanded our global presence, establishing operations in France, Sweden, Singapore, Australia, South Africa, the USA, the UAE, Brazil, Romania, and most recently, China - in Q4 2024. 

Over close to 25 years, K2 has grown significantly, developing a suite of service offerings. We wanted to give each of these offerings its own identity, so in 2026, we chose to rebrand, transitioning from K2 Corporate Mobility to K2 Group. Each K2 offering/brand shares the same values, contributes to K2’s world-class NPS® of 82 and it’s Great Place To Work® accreditation, and is driven by the same unwavering commitment to human-centric service delivery. However, each brand has its own speciality as detailed above.

With 15 offices across 11 countries and a partner network which spans 186 countries, K2 has a truly global reach. We recognise that with this reach comes responsibility: we must operate as a responsible global citizen. To ensure that we do this, we have made multiple sustainability commitments, including establishing a partnership with EcoVadis, a global sustainability ratings company who make an ongoing assessment of our sustainability credentials and progress. We currently hold an EcoVadis Gold Medal, which puts us within the top 5% of all companies rated in 2025. 

Delivering the exemplary level of service that we do and ensuring that we do not falter in our sustainability journey is only possible because every K2 employee is committed to our mission and vision. For us, our employees are our family. Their wellbeing and their professional development is a top priority, as evidenced by our Great Place To Work® certification; by the range of initiatives (e.g flexible working, charity days, active social calendar) and opportunities (training, secondments, international transfers) that we offer; and by the fact that People & Culture is one of the six foundational pillars of Kinetic, our five-year business strategy which defines the way in which we will grow until 2027.

We are looking for a Bespoke Executive Property Lead based in Guildford, UK, reporting to our Managing Director – Bespoke Services based in Guildford, UK.

The Role

The Role is principally to support our UK inbound and outbound relocating population with destination services including home search, orientation, settling in and departure assistance.

The Bespoke Executive Property Lead will work closely with our Relocation Managers to ensure the end-to-end move is seamless and the extensive knowledge and presence in the UK housing market will be a critical advantage for our Executive Tier population.

Main duties and responsibilities

UK Home searches (mostly in London for VIP Bespoke Clients)

• Responsible for:
  • Liaising with clients to define requirements, assess lifestyle needs and create a comprehensive property brief, by understanding lifestyle needs, and unpacking family or personal preferences
  • Conducting market research to identify high potential properties aligned with client requirements and/or needs
  • Evaluating Potential properties against client requirements/needs
  • Creating and optimising itineraries for client property viewing purposes
  • Organising and scheduling personalised property tours
  • Guiding clients through property viewings, offering localised insights, neighbourhood overviews and objective property assessments.
  • Partnering with the Bespoke Relocation Managers to execute and manage property documentation and supports the end-to-end adminisitration

UK DSP support - using your expertise to support the team with:

• Negotiating and reviewing tenancy agreement to protect the interst of the client as and when necessary
• Facilitating departure services in collaboration with the Bespoke Relocation Managers
• Coordinating and support property check-out administration
• Negotiating the return and settlement of tenancy deposits, when required
• Supporting tenancy management activities and assignee inquires through assignment period
• Delivering hands-on onsite support for client through the relocation journery

Shipment packing/delivery oversight, this can be in the UK or in Europe (occasional)

• Facilitating the seamless delivery and installation of rental furniture
• Managing the seamless setup and integration of onsite media and technical equipment
• Delivering reliable, support for daily operations
• Identifying new Destination Services initiatives
• Driving service innovation and efficiencie
• Elevates the overall employee experience and engagement
• Any other tasks required by the needs of the business

Experience: Skills / Abilities & Knowledge – all essential

• Experience in a property related discipline e.g. UK Property Management or Estate Agent Lettings
• Knowledge of the London high-end Lettings and Sales property market
• Highly effective at asking insightful questions to uncover stated and unstated needs
• Interpersonal skills
• Commercial awareness
• Proficiency in itinerary planning and calendar management systems (e.g. Outlook, Mircosoft & CRM tools)
• Ability to communicate effectively face to face or in writing and able to adapt your communication style relevant to the level
• Possess emotional intelligence
• Ability to build trust and respect from team members, key stakeholders and clients
• Effective organisation and delegation skills
• Proven ability to negotiate and reach mutually beneficial agreements
• Excellent knowledge of tenancy deposit schemes, inventory reviews and deposit dispute resoluation
• Knowledgle of shipment logistic within a packing and delivery services
• High attention to details for managing and maintaning accurate records/data
• Forward planning and strategic thinking, with the ability to drive objectives
• Possess adaptability and flexibity skills within a fast pace environment
• Ability to solve problems and pro-actively address potential issues
• Ability to confidently make decisions that are beneficial for the team and business
• Ability and knowledge of having difficult conversations in a professional manner
• Demonstrate the ability to be an exemplary team player, not just to key stakeholders but to the team and the wider K2 family
• Service excellence mindset

Due to the tailored and unique nature of this role, the working schedule will occasionally require hours outside of the standard workweek

Essential

• Hold a valid, in date driving licence that allows you to legally drive in the UK 
• Access to your own motorised vehicle/transport 

Accountability

• For Office & Personal H&S
• Complying to GDPR & ISO
• Complying to relevant legislation

Rewards & benefits 

• Highly competitive salary.
• Electric car scheme after probation
• Company Kinetic Benefit scheme after 12 months of service
• Mentorship programme
• Part of a Great Place To Work accredited company
• Amazing office environment
• Cutting edge technology provided

Other Information

Equal Opportunities: K2 has a strong commitment to achieving equality of opportunity and expects all employees to implement and promote this in their own work.

Health and Safety: K2 is committed to a healthy and safe working environment. We expect all employees to implement and promote its policy in all aspects of their work.

Reasonable Adjustments: Please contact the HR team at hr@k2group.com if you need reasonable adjustments to participate in the recruitment process.

All candidates require proof that they have the right to work in the UK. Satisfactory references will be required and undertake a pre-employment health check.

At the beginning of 2025, K2 was recertified globally as a Great Place To Work®.

Great Place To Work® is the global authority on workplace culture. To obtain the Great Place To Work® accreditation, a company must show that everyone who works for them has a consistently positive experience. They must prove that their leaders are caring and foster an environment in which everyone has a purpose, can contribute new ideas, and is able to access the resources that they need to thrive in their role.

As part of the Great Place To Work® certification, companies are scored within areas including trust, values, and leadership. K2’s Trust Index score is 90%, our Values score is 88%, and our Leadership Effectiveness score is 92%. These scores provide us with further proof that we have built a business which nurtures, inspires and challenges our people, giving them everything they need to perform at the highest level. The result? A passionate team, perfectly positioned to deliver an exceptional customer experience.

We look forward to hearing from you.