Out of hours Call Handler

lanesgroup· Lanes Drainage Services
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📍 Manchester, Greater Manchester, United KingdomPermanent Part Time

About this role

Choose a career with the UK’s biggest independent drainage specialist


We are looking for an experienced call handler to join our reactive out of hours team. 


Shift Pattern: Monday, Tuesday, Thursday & Friday (5pm - 12am)

Location: Eccles, Manchester

Hourly Rate: £12.71 per hour.


Key Responsibilities;

  • Working as part of a team you will be handling incoming and outgoing calls for key accounts & call out customers
  • Liaising with on call service engineers and the management teams to ensure works are carried out promptly
  • Ensuring that all calls are answered and information logged
  • Achieve KPI's and provide the vital admin support to enable engineers to keep working 365 days per year 24/7
  • Working quickly and calmly whilst providing a high level of customer service focus to our client base



About you:

  • Previous data entry experience
  • Previous experience in customer service
  • Excellent IT skills (Excel, Word) and the ability to learn new in house IT systems.
  • Excellent communication skills 

    Benefits:
  • Life Assurance;
  • Auto enrolment pension scheme;
  • Free onsite parking;


About Lanes:

At the Lanes Group, we believe firmly in looking after our people and our customers. It’s a big part of who we are. It’s also one of the reasons that we have a £200 million+ turnover, over 2000 staff and a network of depots across the country.


This position is open to Internal and External candidates.  Any internal candidates currently employed within a division of the Lanes Group must complete an Internal Application form and submit to recruitment. 


The Lanes Group plc comprises of a range of established service providers subsidiaries, which complement the specialist service of Lanes, by both work type and geography. Increasing our overall capability, assets and offering to our customers. 


We are an equal opportunities employer and welcome applications from under-represented members of the community. 

Strictly no agencies please 


LAN



Frequently Asked Questions

Is the salary disclosed for the Out of hours Call Handler position at lanesgroup?
The salary for this Out of hours Call Handler role at lanesgroup is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Out of hours Call Handler position at lanesgroup located?
This Out of hours Call Handler role at lanesgroup is based in Manchester, Greater Manchester, United Kingdom. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Out of hours Call Handler role at lanesgroup full-time or part-time?
This is listed as a Permanent Part Time position. It is posted as a Out of hours Call Handler role in the Lanes Drainage Services department at lanesgroup.
Which team or department does the Out of hours Call Handler at lanesgroup belong to?
This Out of hours Call Handler position is part of the Lanes Drainage Services department at lanesgroup. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Out of hours Call Handler position at lanesgroup?
Click the "Apply Now" button on this page. You will be redirected to lanesgroup's official application portal hosted on bamboohr where you can submit your application directly.
When was the Out of hours Call Handler job at lanesgroup posted?
This Out of hours Call Handler position at lanesgroup was posted on Apr 22, 2026. Apply as soon as possible — early applications are often reviewed first.
Out of hours Call Handler
lanesgroup
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