Customer Experience Representative
texas-original
Full time💰 USD 18–18
Customer Experience Representative
drainmastersak· CSR
About this role
Customer Experience Representative (CSR/CER)
Location: Anchorage, AK
Full-Time | Competitive Hourly Pay + Performance Incentives
Be the Voice That Builds Trust
At Drain Masters, we believe a great customer experience starts with great questions. As our Customer Experience Representative, you'll be the first person customers speak with when they need help. Many callers are stressed, frustrated, worried, or facing an urgent plumbing or drain issue. Your role is to bring calm, confidence, and professionalism to every conversation while helping customers take the next step toward a solution.
This is more than answering phones. You are the bridge between our customers and our service team. Every conversation is an opportunity to build trust, create confidence, and help someone solve a problem.
What You'll Do:
- Answer inbound customer calls, texts, and messages.
- Build trust and confidence with customers.
- Schedule service appointments and dispatch opportunities.
- Gather accurate customer and job information.
- Document conversations thoroughly and accurately.
- Help calm anxious customers and de-escalate upset callers.
- Communicate the value of our services without relying on price.
- Support technicians by providing complete and accurate call information.
- Follow proven customer service and call-handling processes.
What Success Looks Like:
- Consistently booking 88–92% of qualified inbound service opportunities.
- Creating positive customer experiences on every interaction.
- Maintaining accurate customer records and notes.
- Helping technicians arrive informed and prepared.
- Representing the company with professionalism, empathy, and confidence.
What We're Looking For:
- Strong communication and listening skills.
- Friendly, confident phone presence.
- Ability to stay calm under pressure.
- Comfortable handling difficult conversations.
- Detail-oriented and organized.
- Coachable and willing to follow established systems.
- Previous experience in customer service, call centers, hospitality, retail, medical offices, dispatching, or administrative support is a plus.
This Role Is Ideal For Someone Who...
- Enjoys helping people solve problems.
- Can guide a conversation without sounding pushy.
- Remains calm when others are stressed.
- Likes working toward measurable goals.
- Takes pride in creating exceptional customer experiences.
- Understands that customers are buying confidence and trust as much as they are buying service.
Why Join Drain Masters?
- A supportive and encouraging environment.
- Stable, year-round employment.
- Professional training and development.
- Clear expectations and measurable goals.
- Opportunities for growth and advancement.
- A team focused on delivering exceptional service to homeowners throughout Alaska.
If you're ready to be the voice that builds trust, we'd love to hear from you.
Frequently Asked Questions
Is the salary disclosed for the Customer Experience Representative position at drainmastersak?
The salary for this Customer Experience Representative role at drainmastersak is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Customer Experience Representative position at drainmastersak located?
This Customer Experience Representative role at drainmastersak is based in Anchorage, Alaska, United States. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Customer Experience Representative role at drainmastersak full-time or part-time?
This is listed as a Full Time position. It is posted as a Customer Experience Representative role in the CSR department at drainmastersak.
Which team or department does the Customer Experience Representative at drainmastersak belong to?
This Customer Experience Representative position is part of the CSR department at drainmastersak. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Customer Experience Representative position at drainmastersak?
Click the "Apply Now" button on this page. You will be redirected to drainmastersak's official application portal hosted on bamboohr where you can submit your application directly.
When was the Customer Experience Representative job at drainmastersak posted?
This Customer Experience Representative position at drainmastersak was posted on Jun 2, 2026. Apply as soon as possible — early applications are often reviewed first.
Customer Experience Representative
drainmastersak
You'll be redirected to drainmastersak's official application page on bamboohr.