Service Account Manager

Job Summary:

We are seeking a proactive, relationship-driven Account Manager to support and grow our Electrical Service Division in Houston, TX. This role is responsible for managing client accounts, coordinating service requests, building long-term partnerships, and ensuring high-quality service delivery on commercial electrical projects.

The ideal candidate has strong customer-service skills, a solid understanding of electrical service operations, and the ability to manage multiple service calls and client needs in a fast-moving environment.

Specific Responsibilities:

• Serve as the primary point of contact for assigned commercial service accounts.
• Build, maintain, and grow strong client relationships through consistent communication and service excellence.
• Conduct site visits, client meetings, and walk-throughs as needed
• Understand client needs, priorities, and upcoming project opportunities.
• Manage renewals, proposals, and service agreements.
• Expand service Client Base by face to face, phone, and email.
• Providing customers with product information and availability, estimated time of arrival of goods and product recommendations
• Deliver prompt, professional solutions to service customer inquiries.
• Work to meet immediate goals of customer needs withing the service department.
• Provide customer feedback on performance.
• Suggest customer service improvements to management and set performance and financial goals for technicians you manage and help them attain those goals through team direction and management.
• Assess, evaluate, and report on overall team and individual team member performance.
• Prepare and allocate budgets.
• Research and identify new business opportunities.
• Collaborate with other senior leadership regarding business strategies within the Service Department
• Evaluate job profits and revenue and calculate risks for your projects.
• Ensure compliance with company policies and local, regional, and federal regulations. Work closely with Service Foremen/Technicians to schedule, dispatch, and monitor service calls.
• Ensure all work orders, service tickets, and client updates are completed accurately and on time.
• Provide job cost tracking, change order management, and budget oversight for service projects.
• Collaborate with estimating to prepare and deliver quotes and proposals.
• Ensure safety compliance and adherence to company policies during service operations.
• Track KPIs such as response times, ticket completion, client satisfaction, and revenue targets.
• Resolve client issues quickly and professionally.
• Support invoicing accuracy by coordinating with accounting on completed work, materials, and labor.
• Identify opportunities within existing accounts to expand service offerings.
• Assist the sales/estimating team with proposals for recurring maintenance, repairs, and small projects.
• Participate in client presentations and follow-up meetings to secure new work.

Skills and Qualification:

• 5+ years of experience in account management, service coordination, or project support (electrical or construction industry preferred).
• Understanding of electrical service work, materials, and terminology.
• Strong communication and customer-service skills.
• Ability to manage multiple accounts, service calls, and priorities simultaneously.
• Proficient in scheduling tools, CRM, or service management systems.
• Valid Texas driver’s license and ability to travel locally for client visits.

Benefits:

• Close knit, team-oriented work environment
• Medical, Dental and Vision Insurance
• 401K
• Bonus opportunities
• PTO
• Continuing Education Opportunities and Resources

Enterprise Electrical Core Values: 

• Safety First, Safety Always (Safety) 
• Committed to Excellence (Greatness)
• Plan it, Do it, Own it (Accountability)
• Learn it, Know it, Teach it (Mentorship)
• One Team, One Goal (Teamwork)
• Positive Attitude Required (Positivity)