Vice President of Engagement
igaminghunt· iGaming
About this role
We are looking for a Vice President of Engagement to take full ownership of customer lifecycle strategy and drive long-term user value across global markets. This role combines strategic leadership with operational execution, focusing on retention, reactivation, and engagement at scale while building and leading a large international team.
Role can be based in one of the following locations: Valencia (Spain), Warsaw (Poland), Sofia (Bulgaria), Lisbon (Portugal).
Relocation is provided by the company. Full-time remote work is not considered.
Responsibilities:
- Define and lead the full lifecycle strategy, covering retention, reactivation, and LTV growth across multiple verticals (iGaming, e-commerce, fintech, etc.).
- Build, scale, and manage a large organization of 120+ ppl, including hiring, onboarding, and structuring teams to support rapid growth.
- Partner closely with Product and Engineering teams to align CRM strategy with platform architecture, automation logic, and AI-driven solutions.
- Oversee large-scale campaign execution across global markets, ensuring consistency, deliverability, and localization.
- Establish and drive key KPIs related to churn reduction, ARPU growth, and overall engagement quality.
- Implement advanced segmentation and personalization approaches to improve lifecycle performance.
Requirements:
- 10+ years of experience in CRM or lifecycle leadership roles within fast-growing tech environments (iGaming/gambling, fintech, e-commerce, dating, etc.).
- Proven experience managing large teams (100+ people) and building scalable, high-performing organizations.
- Strong understanding of CRM architecture and system logic, including building automated lifecycle ecosystems across multiple channels (Email, Push, SMS, In-app).
- Experience working closely with product teams on CRM tools, data infrastructure, and platform evolution.
- Leadership style based on transparency, accountability, and team development.
- Ability to operate in a global environment and collaborate with diverse teams.
- Fluent English.
- Readiness to relocate to one of the locations stated above (if needed) and work fully on-site.
What’s in it for you:
- Ability to influence the business growth through Engagement/CRM strategy and autonomy in decision making.
- Highly dynamic iGaming environment with challenging projects (WW Geo's).
- Full legalisation support in the country of relocation for you and your family.
- Comprehensive medical insurance.
- Sports membership support.
- Language development support with partial compensation for language classes.
- 24 days of annual leave plus 6 paid sick days.
- Competitive salary with annual review.
- Regular corporate and team-building activities.
Frequently Asked Questions
Is the salary disclosed for the Vice President of Engagement position at igaminghunt?
The salary for this Vice President of Engagement role at igaminghunt is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Vice President of Engagement position at igaminghunt located?
This Vice President of Engagement role at igaminghunt is based in Valencia, Cyprus. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Vice President of Engagement role at igaminghunt full-time or part-time?
This is listed as a Full Time position. It is posted as a Vice President of Engagement role in the iGaming department at igaminghunt.
Which team or department does the Vice President of Engagement at igaminghunt belong to?
This Vice President of Engagement position is part of the iGaming department at igaminghunt. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Vice President of Engagement position at igaminghunt?
Click the "Apply Now" button on this page. You will be redirected to igaminghunt's official application portal hosted on bamboohr where you can submit your application directly.
When was the Vice President of Engagement job at igaminghunt posted?
This Vice President of Engagement position at igaminghunt was posted on Apr 1, 2026. Apply as soon as possible — early applications are often reviewed first.
Vice President of Engagement
igaminghunt
You'll be redirected to igaminghunt's official application page on bamboohr.