Enterprise Client Success Manager
duco· Client Success
About this role
The Role
You will be joining the Customer Success Team, focused on Duco’s Sell Side Americas customers. These are the top tier banks in the financial services industry. Reporting to the Americas Head of Customer Success, your ultimate goal is to drive further adoption of the Duco platform, both through existing and new use cases.
Primary Responsibilities
Lead Duco’s Top Sell Side Accounts, enable them on the Duco platform and help them achieve their desired outcomes
- Resulting in product adoption, increased usage, retention and accelerated growth.
- Understanding the customer’s business objectives and articulating value realisation back to the customer.
- Identify opportunities for expansion, services and training. Partnering with account management to build a business case.
Build and maintain trusted advisor relationships with relevant and senior stakeholders
- Lead governance meetings with the relevant and senior stakeholders.
- Handle strategic account conversations and guide Senior Stakeholders on industry best practices.
Develop robust knowledge and understanding of Duco’s Product Offering
- Firm understanding of how Duco can help solve our customer’s pain points and drive value.
- Perform demos and training on Duco’s modules/offerings and connect the dots on how different parts of Duco can help address customer needs.
- Hold customer workshops, providing stakeholders on industry and Duco best practices.
Be the voice of the customer within Duco. Collaborate cross-departmentally to drive Duco to help our Sell Side clients achieve their desired results and deliver value
- Work closely with Product leadership to drive the strategic roadmap
- Partner with Professional Services to deliver implementation and growth projects
We are looking for someone with:
- 8 to 12 years’ experience in financial services, preferably in financial services software customer success or middle office operations and transformation roles within financial institutions
- A track record of success in tier 1 sell side organizations
- An understanding of capital markets or post trade technology
- Awareness of relevant financial market regulations such as CFTC, SFTR, EMIR, and Trade Reporting
- Strong presentation and communication skills so that you can explain concepts and user stories with confidence
- Approach problems with a practical mindset, focusing on realistic solutions that are both effective and efficient.
- Ability to travel 25% of the time
Benefits:
- An annual base salary between $160,000 and $180,000 based on experience and qualifications
- Competitive Bonus plan based on GRR and other metrics
- Healthcare Insurance and all ancillaries with one fully-paid HDHP option
- 401(k) Retirement Plan with 4% company match, fully vested immediately
- Unlimited annual holiday, because we trust our people to manage their own time off
- Enhanced family leave
- Employee Assistance Program
- Commuter benefit
- 4 Volunteering days off
- Hybrid working policy (3 days per week in office)
- Personal learning and development opportunities
- Referral bonus if we hire someone great who you’ve recommended to us
- Spot Rewards
- Employee of the Month and Employee of the Year awards
- Six weeks work anywhere in the world
Frequently Asked Questions
Is the salary disclosed for the Enterprise Client Success Manager position at duco?
The salary for this Enterprise Client Success Manager role at duco is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Enterprise Client Success Manager position at duco located?
This Enterprise Client Success Manager role at duco is based in Hybrid, New York, New York, United States. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Enterprise Client Success Manager role at duco full-time or part-time?
This is listed as a Full Time position. It is posted as a Enterprise Client Success Manager role in the Client Success department at duco.
Which team or department does the Enterprise Client Success Manager at duco belong to?
This Enterprise Client Success Manager position is part of the Client Success department at duco. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Enterprise Client Success Manager position at duco?
Click the "Apply Now" button on this page. You will be redirected to duco's official application portal hosted on bamboohr where you can submit your application directly.
When was the Enterprise Client Success Manager job at duco posted?
This Enterprise Client Success Manager position at duco was posted on May 14, 2026. Apply as soon as possible — early applications are often reviewed first.
Enterprise Client Success Manager
duco
You'll be redirected to duco's official application page on bamboohr.