Customer Service Rep
About this role
Company Description
Job Description
We are seeking a dedicated and friendly Customer Service Rep to join our team in Decatur, United States. As a key member of our customer-facing staff, you will be responsible for providing exceptional service and support to our valued clients.
- Greet and assist customers in a professional and friendly manner
- Handle customer inquiries, concerns, and complaints promptly and effectively
- Process transactions accurately, including cash and credit card payments
- Maintain a clean and organized work environment
- Collaborate with team members to ensure smooth operations and customer satisfaction
- Provide product information and assist customers in making informed decisions
- Manage multiple tasks simultaneously in a fast-paced setting
- Maintain up-to-date knowledge of company policies, products, and services
- Document customer interactions and update records in the company's database
- Identify and escalate complex issues to appropriate departments when necessary
- Contribute to a positive and supportive work atmosphere
Qualifications
- Excellent customer service skills with a friendly and approachable demeanor
- Strong verbal and written communication abilities
- Basic math skills for handling transactions accurately
- Proficiency in using computers and relevant software applications
- Ability to multitask and prioritize in a fast-paced environment
- Detail-oriented with a keen eye for accuracy
- Team player with a collaborative spirit
- Flexible and adaptable to changing work conditions and schedules
- Problem-solving skills to address customer concerns effectively
- Physical capability to stand for extended periods and lift up to 25 lbs. when required
- High school diploma or equivalent preferred (not required)
- Previous customer service experience is a plus
- Empathetic and patient when dealing with diverse customer personalities
- Willingness to learn and stay updated on company products and policies
Additional Information
All your information will be kept confidential according to EEO guidelines.
Frequently Asked Questions
Is the salary disclosed for the Customer Service Rep position at dominos?
The salary for this Customer Service Rep role at dominos is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Customer Service Rep position at dominos located?
This Customer Service Rep role at dominos is based in Decatur, Decatur, IL, United States, IL, us. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Customer Service Rep role at dominos full-time or part-time?
This is listed as a Full time position. It is posted as a Customer Service Rep role at dominos.
How do I apply for the Customer Service Rep position at dominos?
Click the "Apply Now" button on this page. You will be redirected to dominos's official application portal hosted on smartrecruiters where you can submit your application directly.
When was the Customer Service Rep job at dominos posted?
This Customer Service Rep position at dominos was posted on Mar 17, 2026. Apply as soon as possible — early applications are often reviewed first.
Customer Service Rep
dominos
You'll be redirected to dominos's official application page on SmartRecruiters.