Technical Support with Thai
goglobal· IT
About this role
Please note that Go Global is not the hiring company, but rather the link between candidates and the employer.
Job description:
We are looking for Thai-speaking individuals with excellent communication skills and a willingness to learn, to join our team as Technical Support Specialists. This role involves handling Level 2 and Level 3 support tickets for a software application. While prior technical support experience is not mandatory, strong problem-solving skills and a customer-first mindset are essential. Full training will be provided.
Role Details (Consultant – Technical Support):
- Job Function: Technical Support – L2 Level with Thai Language
- Applications Supported: Around 200 internal business applications built on .NET and SQL Server
- Responsibilities:
- Provide technical support to end-users in the local language (Thai)
- Troubleshoot issues related to .NET and SQL Server–based applications
- Handle L2 escalations and coordinate with the L3/engineering team when required
- Ensure timely resolution of incidents and service requests
- Document fixes, maintain knowledge base, and share best practices with the team
- Skills Required:
- Hands-on experience in .NET and SQL Server (basic debugging, query handling, troubleshooting)
- Strong problem-solving and communication skills
- Ability to interact with business users and translate issues into technical resolutions
- Work Timings: 9:00 AM – 7:00 PM local time (Thailand).
Key Responsibilities:
- Assist Thai-speaking customers via phone, email, or chat
- Understand customer issues and provide clear, step-by-step guidance
- Escalate technical issues to internal teams when necessary
- Document solutions, steps, and issue patterns clearly in the ticketing system
- Ensure a high level of customer satisfaction with professional communication
Requirements:
- Fluency in Thai (spoken and written)
- English communication skills (for internal collaboration)
- Strong logical thinking and problem-solving skills
- Comfortable navigating different systems, tools, or platforms
- Eagerness to learn technical concepts and grow in the support domain
- Ability to work independently and in a team environment
Nice to Have (Not Mandatory):
- Experience with helpdesk or ticketing systems (e.g., Jira, Zendesk, ServiceNow)
- Knowledge of software troubleshooting or support processes
Extra details:
- Experience: 3+ years
- Duration: 1 year (may extend based on performance)
- Location: Work From Home, (But Must go to the nearest office, as per client request.)
Frequently Asked Questions
Is the salary disclosed for the Technical Support with Thai position at goglobal?
The salary for this Technical Support with Thai role at goglobal is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Technical Support with Thai position at goglobal located?
This Technical Support with Thai role at goglobal is based in Hybrid, Thailand, Thailand, Thailand. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Technical Support with Thai role at goglobal full-time or part-time?
This is listed as a Contractor position. It is posted as a Technical Support with Thai role in the IT department at goglobal.
Which team or department does the Technical Support with Thai at goglobal belong to?
This Technical Support with Thai position is part of the IT department at goglobal. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Technical Support with Thai position at goglobal?
Click the "Apply Now" button on this page. You will be redirected to goglobal's official application portal hosted on bamboohr where you can submit your application directly.
When was the Technical Support with Thai job at goglobal posted?
This Technical Support with Thai position at goglobal was posted on May 28, 2026. Apply as soon as possible — early applications are often reviewed first.
Technical Support with Thai
goglobal
You'll be redirected to goglobal's official application page on bamboohr.