Customer Support Executive

isimarkets· Product
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📍 Bogota, Colombia📍 HybridPermanent

About this role

Job Summary


Customer Support Executive will play an important role in collaborating with both our EMIS and REDD product development team and account managers. Their primary responsibility will be providing excellent support for our EMIS clients and ensuring the seamless success of the REDD migration process. This involves promptly identifying, escalating, and swiftly resolving any issues that may arise. Following the completion of the REDD migration, the selected individual will continue to be a vital member of our Global Customer Support team. In this capacity, they will provide essential support to end users and account managers, guiding the onboarding of new users, effectively managing inquiries, and skilfully addressing and escalating any concerns. This ensures that clients maintain a positive and gratifying experience with the EMIS and REDD platforms.



Responsibilities

  • Manage the end-to-end user query process from ticket reporting to resolution to ensure SLA commitment.
  • Customer Support Executive, EMIS/REDD (hybrid working)
  • Bogota, Colombia
  • Provide user support to our client base during REDD migration phase
  • Get prompt responses from operations and or product development team to ensure response times committed within the sales offer.
  • Provide user support, training and onboarding to our client base.
  • Provide a friendly user experience when talking to/emailing clients.
  • Act as 1st level support to answer any query on EMIS and REDD covering content, tools, and usability.
  • Escalate query to 2nd level support for complete resolution.
  • Assists Sales team in the pre-sales support phase by conducting thorough data analysis and data mapping.
  • Work closely with the Account Managers to ensure high level of service quality and user satisfaction and retention.
  • Work closely with Product Development Team on the user feedback analysis & enhancements implementation.
  • Provide user training, collect, and summarize user feedback.
  • Document queries/issues to build up knowledge base.
  • Assist in product testing.


Requirements:

Core Qualifications

  • University degree in Economics, Business, Finance, International Relations, or related field
  • 1–3 years’ experience in customer support, customer success, or client-facing roles (preferably B2B / SaaS / financial services)
  • Fluent in English and Spanish languages, plus reading, comprehension, and writing skills in Portuguese.
  • Excellent written communication skills, with the ability to communicate complex information clearly and effectively



Skills

  • Familiarity with financial markets, investment workflows, or market data platforms
  • Proven ability to work in cross-functional teams (in this role you will need to interact with clients, account managers, product and technology teams)
  • Self-managed with a structured, detail-oriented approach
  • Experience using CRM tools and working with data platforms. Basic data handling (Excel, dashboards)
  • Strong focus on customer satisfaction, adoption, and retention

Frequently Asked Questions

Is the salary disclosed for the Customer Support Executive position at isimarkets?
The salary for this Customer Support Executive role at isimarkets is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Customer Support Executive position at isimarkets located?
This Customer Support Executive role at isimarkets is based in Bogota, Colombia, Hybrid. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Customer Support Executive role at isimarkets full-time or part-time?
This is listed as a Permanent position. It is posted as a Customer Support Executive role in the Product department at isimarkets.
Which team or department does the Customer Support Executive at isimarkets belong to?
This Customer Support Executive position is part of the Product department at isimarkets. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Customer Support Executive position at isimarkets?
Click the "Apply Now" button on this page. You will be redirected to isimarkets's official application portal hosted on bamboohr where you can submit your application directly.
When was the Customer Support Executive job at isimarkets posted?
This Customer Support Executive position at isimarkets was posted on May 29, 2026. Apply as soon as possible — early applications are often reviewed first.
Customer Support Executive
isimarkets
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