Content Author

MAIN RESPONSIBILITIES / DUTIES

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  Responsible for integrating several modules to create a web page.
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  Implements required configurations to activate the required modules for the web application / website.
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  Localises web application / website (where applicable) via backoffice / content management system (CMS).
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  Upload contents into the web application / website.
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  Performs webmastering (page setup) on imported contents.
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  Participates in End-to-End Testing with all required parties to ensure the web application / website is fit for purpose (including unit testing of own completed task).
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  Participates in User Acceptance Testing with client to ensure the web application / website is fit for use.
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  Participates in the Launch of the web application / website.
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  Ensures administration and maintenance of sites.
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  Creates/modifies contents, includes images and newsletters.
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  Manages multimedia Visual graphical interfaces and editorial content.
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  Ensures integration of multimedia elements.
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  Moderates the site and improves SEO.
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  Manages updating and archiving of web pages.
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  Provides workload estimation of assigned tasks and ensures delivery in agreed time frame.
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  Ensures alerts are raised proactively.
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  Abides to practices and processes across disciplines.
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  Ensures effective communication and promotes a sense of participation and involvement.
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  Any other duty related to your position, assigned by your reporting line.

REQUIREMENTS / QUALIFICATIONS

ACADEMIC BACKGROUND

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  Desired: Diploma or Bachelor's degree in Information and communications technology (ICT) or related field

REQUIRED EXPERIENCE

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  Proven experience in using Service management systems such as HPSAW, JIRA, ServiceNow
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  Proven ability to follow practices and processes to ensure high-quality support services to the clients.
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  Working knowledge of Microsoft Office Excel.
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  Desirable:
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    1+ year of experience in IT or IS field