Client Relationship Director

Company Description

ABOUT IQ-EQ 

We’re a leading Investor Services group offering end-to-end services in administration, accounting, reporting, regulatory and compliance needs of the investment sector worldwide.  We employ a global workforce of 5,800+ people across 25 jurisdictions and have assets under administration (AUA) exceeding US$750 billion. We work with 13 of the world’s top-15 private equity firms. 

Our services are underpinned by a Group-wide commitment to ESG and best-in-class technology including a global data platform and innovative proprietary tools supported by in-house experts.                                            

Above all, what makes us different is our people. Operating as trusted partners to our clients, we deliver intelligent solutions through a combination of technical expertise and strong relationships based on deep client understanding. 

Job Description

• Responsible for the growth and retention of key clients and key business partners 
• Collaborate with IQEQ teams globally as well as other IQEQ functions and cross segments to help achieve local in/outbound cross-sell targets 
• Leads strategic and regular client meetings and updates with the support of Client Services Directors 
• Responsible for implementing a detailed new business development plan, focused on delivering the strategic goals of the business in respect of new client income 
• Actively assist Fund Directors in monitoring and identifying the strengths and weaknesses of current service delivery and implement effective actions, which deepen the client relationship 

Qualifications

• Good knowledge and experience of offshore financial services and underlying product and service rationales, technologies and regulatory environments 
• Effective influencing skills and an ability to lead within own functional area 
• Awareness and understanding of cross jurisdictional cultural differences 
• Membership of relevant Financial Institute 
• Evidence of Continued Professional Development 

Additional Information

OUR COMMITMENT TO YOU AND THE ENVIRONMENT 

Sustainability is integral to our strategy and operations. Our sustainability depends on us building and maintaining long-term relationships with all our stakeholders – including our employees, clients, and local communities – while also reducing our impact on our natural environment.  

There is always more we can, and should do, to improve – whether in relation to our people, our clients, our planet, or our governance. Our ongoing success as a business depends on our sustainability and agility in a changing and challenging global landscape. We’re committed to fostering an inclusive, equitable and diverse culture for our people, led by our Diversity, Equity, and Inclusion steering committee. 

Our learning and development programmes and systems (including PowerU and MyCampus) enable us to invest in growing our employees’ careers, while our hybrid working approach supports our employees in achieving balance and flexibility while remaining connected to their colleagues. We want to empower our 5,800+ employees - from 94 nationalities, across 25 countries - to each achieve their potential.  Through IQ-EQ Launchpad we support women managers launching their first fund, in an environment where only 15% of all private equity and venture capital firms are gender balanced.  

We’re committed to growing relationships with our clients and supporting them in achieving their objectives. We understand that our clients’ sustainability and success leads to our sustainability and success. We’re emotionally invested in our clients right from the beginning.  

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