Officer 1, Global Payments Team

Company Description

ABOUT IQ-EQ 

We’re a leading Investor Services group offering end-to-end services in administration, accounting, reporting, regulatory and compliance needs of the investment sector worldwide.  We employ a global workforce of 6,500+ people across 24 jurisdictions and have assets under administration (AUA) exceeding US$857 billion. We work with 13 of the world’s top-15 private equity firms. 

Our services are underpinned by a Group-wide commitment to ESG and best-in-class technology including a global data platform and innovative proprietary tools supported by in-house experts. 

Above all, what makes us different is our people. Operating as trusted partners to our clients, we deliver intelligent solutions through a combination of technical expertise and strong relationships based on deep client understanding. 

We’re driven by our Group purpose, to power people and possibilities. 

Job Description

THIS ROLE

• Provides basic payment processing and data administration support 
• Focuses on routine, straightforward transactions 
• Learns core banking systems and processes

Core Responsibilities:  
• Processes standard payments following established procedures 
• Maintains basic data quality in systems 
• Follows checklists and procedures to minimize risk 
• Completes accurate time reporting

Tasks: 
• Processes simple payment transactions 
• Updates basic static data 
• Responds to routine client queries 
• Uses banking platforms for standard transactions 
• Maintains accurate records in time reporting system

Qualifications

ABOUT YOU

Educational Background: 
• Bachelor's degree in business, finance, or related field preferred

Professional Experience: 
• 0- 1 year of experience in payment processing, banking, or administrative support roles 
• Basic understanding of financial transactions and banking systems 
• Experience with data quality management and adherence to standard operating procedures is beneficial

Skills and Key Behaviours:
In addition to upholding our Group Values (Authentic, Bold, and Collaborative), the role holder will be expected to demonstrate the following: 
• Accuracy in processing standard payment transactions 
• Basic proficiency in banking and payment platforms 
• Strong capability in data entry and maintenance 
• Time reporting accuracy 
• Attention to detail with a focus on accuracy 
• Clarity in communication with clients and colleagues 
• Efficiency in organization and task management 
• Adherence to procedures and escalate complex issues appropriately 
• Customer-centric approach with professional demeanor 
• Willingness to learn new systems and processes

Additional Information

OUR COMMITMENT TO YOU AND THE ENVIRONMENT 

Sustainability is integral to our strategy and operations. Our sustainability depends on us building and maintaining long-term relationships with all our stakeholders – including our employees, clients, and local communities – while also reducing our impact on our natural environment.  

There is always more we can, and should do, to improve – whether in relation to our people, our clients, our planet, or our governance. Our ongoing success as a business depends on our sustainability and agility in a changing and challenging global landscape. We’re committed to fostering an inclusive, equitable and diverse culture for our people, led by our Diversity, Equity, and Inclusion steering committee. 

Our learning and development programmes and systems (including PowerU and MyCampus) enable us to invest in growing our employees’ careers, while our hybrid working approach supports our employees in achieving balance and flexibility while remaining connected to their colleagues. We want to empower our 6,500+ employees - from 94 nationalities, across 24 countries - to each achieve their potential.  Through IQ-EQ Launchpad we support women managers launching their first fund, in an environment where only 15% of all private equity and venture capital firms are gender balanced. 

We’re committed to growing relationships with our clients and supporting them in achieving their objectives. We understand that our clients’ sustainability and success lead to our sustainability and success. We’re emotionally invested in our clients right from the beginning.