Client Service Manager

Company Description

We’re a leading Investor Services group offering end-to-end services in administration, accounting, reporting, regulatory and compliance needs of the investment sector worldwide.  We employ a global workforce of 6,500+ people across 24 jurisdictions and have assets under administration (AUA) exceeding US$857 billion. We work with 13 of the world’s top-15 private equity firms. 

Our services are underpinned by a Group-wide commitment to ESG and best-in-class technology including a global data platform and innovative proprietary tools supported by in-house experts.                       

Above all, what makes us different is our people. Operating as trusted partners to our clients, we deliver intelligent solutions through a combination of technical expertise and strong relationships based on deep client understanding. 

We’re driven by our Group purpose, to power people and possibilities.

Job Description

You will manage a diverse portfolio of clients, acting as the primary relationship lead and trusted advisor across client servicing, operations, and business development activities. You will play a key role in ensuring exceptional service delivery, driving portfolio growth, and maintaining strong governance and regulatory standards within a collaborative and fast-paced environment.

What you'll do:

• You will manage and develop strong relationships with a portfolio of clients, acting as the primary point of contact and escalation lead
• You will oversee high-quality service delivery across client operations, ensuring services are delivered accurately, efficiently, and in line with agreed KPIs and regulatory requirements
• You will identify upsell and cross-sell opportunities, contribute to business development initiatives, and support revenue growth across the client portfolio
• You will collaborate closely with internal teams across Legal, Accounting, Compliance, and Operations to ensure seamless client servicing and operational excellence
• You will support governance and compliance activities, including board meeting participation, oversight of compliance reviews, and escalation of key risks or operational issues where required

What we offer 

• Comprehensive remuneration and pension: motivating financial packages based upon market rates for your role and is proportionate to your qualifications, level of experiences and skills profile
• Wellbeing: additional social benefits 
• Flexible working: we recognise the value of working flexibly and want to ensure all employees enjoy an excellent work-life blend. As such, we are open to conversations with employees related to setting up flexible working arrangements.

Qualifications

• You have experience within financial services, including managing client portfolios and stakeholder relationships
• You have strong knowledge of investment structures and regulatory frameworks, ideally within the Dutch financial services landscape
• You have excellent leadership, communication, and stakeholder management skills with a client-focused and commercial mindset
• You are highly organised, proactive, and solutions-driven, with the ability to manage multiple priorities effectively
• You hold a Bachelor’s or Master’s degree in Law, Finance, Economics, or a related field, with fluency in English (Dutch considered an advantage)

Additional Information

Sustainability is integral to our strategy and operations. Our sustainability depends on us building and maintaining long-term relationships with all our stakeholders – including our employees, clients, and local communities – while also reducing our impact on our natural environment.  

There is always more we can, and should do, to improve – whether in relation to our people, our clients, our planet, or our governance. Our ongoing success as a business depends on our sustainability and agility in a changing and challenging global landscape. We’re committed to fostering an inclusive, equitable and diverse culture for our people, led by our Diversity, Equity, and Inclusion steering committee. 

Our learning and development programmes and systems (including PowerU and MyCampus) enable us to invest in growing our employees’ careers, while our hybrid working approach supports our employees in achieving balance and flexibility while remaining connected to their colleagues. We want to empower our 6,500+ employees - from 94 nationalities, across 24 countries - to each achieve their potential.  Through IQ-EQ Launchpad we support women managers launching their first fund, in an environment where only 15% of all private equity and venture capital firms are gender balanced. 

We’re committed to growing relationships with our clients and supporting them in achieving their objectives. We understand that our clients’ sustainability and success lead to our sustainability and success. We’re emotionally invested in our clients right from the beginning