Technical Account Manager

Company Description

We’re Red Tiger, a world-leading and renowned original video slot game provider.

Founded in 2014 by a group of industry experts, our team has a proven track record of casino game development in Europe & Asia. We live and breathe casino slots and table games, and our ever-growing band of mathematicians, graphic designers, software developers, audio engineers, gambling experts, QAs, account managers, and secret magicians all share the same passion: to deliver the most amazing gambling experience and produce numerous industry-defining titles.

We are part of the Evolution ecosystem, but we have a dynamic and self-contained team thriving with 200+ talented professionals based in Sofia. Our expertise spans from product inception to final development, covering product, art, development, and more.

Proudly made in Bulgaria, we take immense pride in our achievements, adaptability, and the high quality of our games. 

Job Description

In this role you will: 

• Build and manage close relationships with allocated B2B clients and internal stakeholders;
• Develop solutions and influence the strategic direction of clients
• Plan and lead processes between clients/internal stakeholders and in-house developers to meet, organize and simplify requirements;
  closely with internal teams to make sure all deadlines and client criteria are met;
• Working hours: 9:00-18:00. Please note that the position serves the EMEA market and therefore follows the EMEA working hours.

Qualifications

• Fluent English (C1 level)
• Advanced proficiency in Microsoft Excel, including complex formulas (e.g., XLOOKUP/VLOOKUP), PivotTables, data validation, conditional formatting, etc.
• Experience in managing customer relationships and software release
• Experience in Project/Account management
• Flexibility and ability to work with minimum supervision
• Strong interpersonal skills
• Clear, concise written and verbal communication
• Ability to explain complex ideas to non-technical people
• Active listening, not just waiting to talk
• Remaining composed during conflict or dissatisfaction

Good to have

• API integration knowledge
• Product delivery management experience
• Good understanding of development lifecycle
• Previous experience in the iGaming industry would be considered an advantage

Additional Information

What we offer:

• Environment tailored to allow you to realize your full potential;
• Awesome mix between all benefits of a large company and all advantages of creative startup culture;
• Tailor-made career program and many opportunities to grow and prove yourself;
• Company-funded training;
• Social benefits - Multisport card, additional medical insurance.