Account manager- Italian speaking

Company Description

Evolution is the world’s leading provider of video-streamed Live Casino solutions, delivering immersive, real-time gaming experiences to many of the most iconic brands in the global gaming industry.

Our award-winning services enable players to enjoy Live Casino games, with real dealers and real tables - from their desktop, tablet, or smartphone, anytime, anywhere. This success is driven by the passion, talent, and dedication of our people.

With live broadcast studios in over a dozen countries worldwide, Evolution offers a dynamic, collaborative, and fast-paced work environment where creativity and innovation are always encouraged. We’re constantly growing and on the lookout for new talent to join our ambitious team.

Job Description

The Account Manager is responsible to acquire, maintain, and optimise business relationships and partnerships to achieve business KPI’s. This will be by building relationships, increasing loyalty, and providing customers with the most relevant, personalised, and rewarding experience in a sustainable way.

• Liaising with in-house resources and operators to undertake promotional fulfillment and analysis of campaigns and marketing initiatives
• Keeping close track on the performance of promotional campaigns to identify problems or issues that may arise
• Working closely with internal stakeholders to optimise strategy and ensure KPI targets are met
• Representing the entire range of the Company’s products
• Distributing and presenting information to customers about upcoming game releases and opportunities
• Establishing and maintaining effective key account relationships
• Act as an intermediary between internal departments and customers
• Acting as an escalation point for customers for any issues, and drive resolution action
• Providing root-cause analysis, driving continuous improvement and execution of solutions
• Proactively assessing, clarifying, and validating customer needs on an ongoing basis
• Ensuring the timely and successful delivery of Company solutions according to customers’ needs and objectives.

The duties and responsibilities described in this job description are not a comprehensive list and as such additional tasks may be assigned to the employee from time to time; The scope of the job may also be subject to change as necessitated by business demand.

Qualifications

• Sound commercial awareness and knowledge of business development
• Demonstrate a clear knowledge of how to generate results in a complex commercial environment
• Experienced at effective client management
• Proven team management capabilities
• Be analytical with the ability to think strategically
• Have a genuine passion for sales, negotiation, decision-making, and problem-solving
• Educational background in a related field would be preferred
• Strong communication and written ability in English a strong command of spoken  Italian is preferred
• Proficiency with Microsoft Office Suite, such as Excel and PowerPoint
• Be presentable, willing to travel and work outside of normal office hours
• Any other ad hoc duties related to the role

Additional Information

We offer:

• Competitive remuneration package
• Comprehensive training
• Professional and personal development
• Health insurance
• Dynamic working environment
• Gym 
• Outstanding experience in an international environment

If you are interested, please apply and you Need to submit your portfolio!

For more information please visit our careers page:  www.evolutiongamingcareers.com

The purpose of processing personal data which candidate submits to Evolution Gaming is to manage applications in view of possible pre-selection and further recruitment at Evolution. All personal data collected will only be used for this purpose and will in no case be transmitted to any third party without your consent.