Danish Speaking Team Manager

Company Description

Evolution is the world’s leading provider of video-streamed Live Casino solutions, delivering world-class, ‘as real as it gets’ live dealer gaming to our licensees, which include many of the world’s best-known gaming brands.

Our services, which allow licensees’ players on desktop, tablet and smartphone to play Live Casino games at real tables and with real dealers, have won multiple industry awards. That success is largely down to the quality and commitment of our people, and we are always looking to expand our talented teams. 

With live broadcast operations and offices across twelve locations, we provide a creative, engaging and an enthusiastic work environment.

Job Description

To attract those who successfully started their development in managerial role and would like to continue mastering their leadership skills by managing high performing teams of Game Presenters (up to 60 direct reports) and add value to our thriving business by bringing best practices and fresh ideas from various industries.

Your duties will be:

• Manage, supervise, coach, motivate and build team spirit
• Present new ideas and policies to prospective teams
• Work within your own team/s to produce the required results and to meet company targets
• Analyse employee data and performance
• Manage employee expectation and eventual requests
• Establish and maintain cross-departmental cooperation
• Work with internal systems (JIRA, TTS, WIKI, Nevos etc.)
• Provide, when required, additional job training to game presenters/shufflers, as well within the department
• Handle disciplinary cases
• Handle and manage monthly bonus distribution
• Induction of new members to your team
• Manage projects and deadlines set by your direct managers
• Propose initiatives and ideas that will benefit the department
• Manage adhoc situations which may occur on shift in an appropriate manner to still be able to deliver all products

Qualifications

Requirements:

• Strong communication in English (verbal and written)
• Strong communication in Danish (verbal and written)
• Higher education would be considered an asset
• 1 year previous working experience in another managerial / lead position or customer Service-related field within iGaming field experience
• Strong leadership skills always followed by a professional and open-minded personality
• An ability to maintain strict confidentiality
• Able to communicate clearly with staff
• The knack for helping resolve interpersonal and interdepartmental issues
• Basic PC software knowledge and recent command of Microsoft Office 
• An analytical and proactive approach with keen attention to detail
• A keen skill for multi-tasking along with excellent problem-solving skills
• An approachable, energetic presence thriving in a high-pressure environment
• A great work ethic
• A diverse understanding of the complexity and dynamics of working within a multicultural environment
• Have the same company values: alive, do it right and work together 
• Lead by example with a great team spirit

Additional Information

We offer:

• Competitive remuneration package
• Comprehensive training
• Professional and personal development
• Health insurance
• Free parking
• Gym membership
• Dynamic working environment
• Outstanding experience in an international environment
• Career opportunities