DC Operations Manager – full-time – permanent

Company Description

Job Description

WHAT YOU’LL DO​

We are currently recruiting two Operations Managers—one responsible for Inbound, the other for Outbound operations. As a DC Operations Manager for either Inbound OR Outbound operations, as part of the core DC Management Team, you will play a key role in leading and optimising daily operations at our new Distribution Center (DC) in Cheb, Karlovy Vary Region, Czechia. You will ensure strong operational performance, full compliance, and continuous improvement, with a clear focus on people development, service excellence, efficiency, and cost control.

Our state-of-the-art facility, spanning nearly 250,000 sqm and set to open in the second half of 2026, will be the largest and most highly automated DC in our global network with a total workforce of up to 2000 employees. Your key responsibilities will be:

• Lead and optimise Inbound OR Outbound operations, ensuring efficient flow of goods aligned with service, cost, and capacity targets.
• Build, lead, and develop high‑performing teams, including recruitment, onboarding, training, and coaching of DC Team Leaders (35 Team Leaders in Inbound / 70 Team Leader in Outbound).
• Drive performance management and cost control, monitoring KPIs, labour hours, productivity, and stock accuracy in line with global standards.
• Implement continuous improvement initiatives to strengthen operational efficiency, service levels, and process reliability.
• Collaborate with key stakeholders (e.g. Regional Sales & Operations, DC Management, Merchandising) to align operational priorities, volumes, and service expectations.
• Ensure compliance and risk management, adhering to H&M standards, local regulations, audits, and loss prevention requirements.
• Promote a safe, inclusive, and engaging work environment, supporting Health & Safety initiatives and H&M Group Human Rights principles.
• Support sustainability efforts, reducing waste and minimising environmental impact across DC operations.

WHO YOU’LL WORK WITH​

You will collaborate with cross-functional teams and key stakeholders to ensure the smooth and efficient operation of the DC. Your key partners will include:

• Project Team
• DC Management Team  
• Health & Safety, Security, and Loss Prevention functions 
• Finance and Controlling
• HR and Performance & Development

Qualifications

WHO YOU ARE​

We are looking for people with…​

• A degree in Logistics, Supply Chain, Business, Engineering, or equivalent practical experience including experience with MHE technology
• Several years of leadership experience in Distribution Centre or large‑scale logistics operations (Inbound or Outbound)
• Strong knowledge of end‑to‑end DC processes, systems, workforce planning, HR, Security, and Health & Safety 
• Proven ability to manage senior Team Leaders, performance management processes, and daily operational metrics 
• Business fluency in CZ & EN

And people who are…​

• Inspiring, inclusive leaders who engage and develop diverse teams 
• Strategic yet hands‑on, able to translate long‑term goals into daily actions 
• Solution‑oriented problem solvers with strong decision‑making skills 
• Clear communicators who collaborate effectively across functions and with key stakeholders 
• Adaptable and resilient, with a positive mindset toward change and continuous improvement

WHO WE ARE​

H&M Group is a global company of strong fashion brands and ventures. Our goal is to prove that there is no compromise between exceptional design, affordable prices, and sustainable solutions. We want to liberate fashion for the many, and our customers are at the heart of every decision we make.​

We are made up of thousands of passionate and talented colleagues united by our shared culture and values. Together, we want to use our power, our scale, and our knowledge to push the fashion industry towards a more inclusive and sustainable future. ​

WHY YOU’LL LOVE WORKING HERE ​
At H&M Group, we are proud to be a vibrant and welcoming company. We offer our employees attractive benefits with extensive development opportunities around the globe. ​

• Employee discount card, usable for all H&M Group brands both in stores and online
• Inclusion in the H&M Incentive Program (HIP)
• Benefits program aligned to role and seniority
• Onboarding program
• Work-life balance & a unique company culture and values
• The opportunity to be among the pioneering team members of our future largest and highly automated DC globally, and to shape its success

Additional Information

JOIN US​

Our uniqueness comes from a combination of many things—our inclusive and collaborative culture, our strong values, and opportunities for growth. But most of all, it’s our people who make us who we are.​

This is a full-time role located in Cheb, Karlovy Vary Region, Czechia with a local contract. As a DC Operations Manager you will be reporting to the DC Manager.

Due to data policies, we only accept applications through the career page. ​

Take the next step in your career together with us. The journey starts here.​

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*We are committed to a recruitment process that is fair, equitable, and based on competency. We therefore kindly ask you to not attach a cover letter in your application.​