IT Support Specialist

Company Description

A premier managed service provider specialising in supporting networks with comprehensive IT solutions. Our dedicated team of highly skilled IT professionals across Australia ensures the smooth operation of businesses. We pride ourselves on delivering 24/7 support tailored to meet the unique needs of our clients, fostering an environment of innovation, reliability, and excellence.

Job Description

Position: Freelance IT Support Specialist

We are seeking a skilled and reliable Freelance IT Support Specialist to join our dynamic team. As a key player in supporting our Managed Services operations, you will ensure smooth and efficient resolution of customer issues through remote assistance, SMS, and chat. If you’re a tech-savvy professional with a passion for helping clients succeed, we want to hear from you!

Responsibilities:

• Provide remote IT support for customers in a variety of industries.
• Respond to and resolve support tickets promptly via email, chat, and SMS.
• Troubleshoot and resolve issues within Office 365, Windows, and Windows Server environments.
• Offer clear and effective communication with customers to identify their needs and address concerns.
• Escalate complex technical issues to senior engineers or appropriate teams when necessary.
• Maintain accurate documentation of all support activities in the ticketing system.
• Collaborate with team members to ensure outstanding customer satisfaction.

Requirements:

• Proven experience in IT support or similar role.
• Strong knowledge of Office 365, Windows operating systems, and Windows Server environments.
• Excellent problem-solving and logical thinking skills.
• Outstanding English communication skills, both written and verbal.
• Familiarity with remote support tools and ticketing systems.
• Ability to multitask, prioritize, and manage time effectively.
• Strong customer service skills with a proactive and solution-oriented approach.
• Self-motivated and able to work independently with minimal supervision.

Preferred Skills:

• Knowledge of networking concepts and troubleshooting (DNS, DHCP, VPN, etc.).
• Experience with Managed Service Provider (MSP) operations.
• Certifications like Microsoft Certified: Modern Desktop Administrator Associate, CompTIA A+, or ITIL Foundation are a plus.

Benefits:

• Flexible freelance opportunity with remote work.
• Work with a supportive and innovative IT team.
• Opportunities for growth and further specialization in IT support.
• Competitive hourly rates based on experience and skills.

If you’re ready to leverage your technical expertise to support businesses in their IT operations, apply now to become part of our team!

Qualifications

• Knowledge of networking concepts and troubleshooting (DNS, DHCP, VPN, etc.).
• Experience with Managed Service Provider (MSP) operations.
• Certifications like Microsoft Certified: Modern Desktop Administrator Associate, CompTIA A+, or ITIL Foundation are a plus.

Additional Information

All your information will be kept confidential according to EEO guidelines.

Why Join?

• Be part of a dynamic and supportive team dedicated to excellence.
• Opportunity to work with leading brands.
• Competitive salary and benefits package.
• Continuous professional development and growth opportunities.

Minimum hours per week: 40-48 hours

Hourly Rate: $10.00 USD per hour 

6 am - 3 PM Lebanon Time