Electronic Repair Technician

Electronic Repair Technician | Bedford, NS

Innovasea | Aquatic Solutions Built for Life

Ready to join a passionate team committed to a more sustainable future? Innovasea (pronounced In-no-va-see) is at the forefront of revolutionizing aquaculture solutions and advancing the science of fish tracking. We provide complete end-to-end solutions to improve sustainable fish farming and better understand and preserve our marine and freshwater habitats.

When you work at Innovasea, you join a group of over 275 employees committed to our values of authenticity, collaboration, commitment, innovation and stewardship. As a member of the team, you’ll have the opportunity to be part of an organization relentlessly committed to building a better tomorrow. 

About you

Are you a great troubleshooter?  Do you enjoy problem solving?  Are you detail-oriented and self-motivated? 

We are seeking an Electronic Repair Technician for a full-time position with the Customer Support team in our Fish Tracking division.  Reporting to the Head of Consulting & Customer Success, the Electronic Repair Technician is responsible for investigating and resolving customer equipment issues in a fast-paced customer service environment.  Key responsibilities include acoustic telemetry product troubleshooting, repair, and testing according to established best practices in a thorough and timely manner.  The candidate must be adept at electronics and general technical troubleshooting, have excellent attention to detail, and be highly organized. 

As part of the Fish Tracking Customer Support team, you will play an integral role in our renowned customer service.

What you'll be doing

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  Providing hands on technical support in a fast-paced electronics repair operation
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  Investigating and resolving customer equipment issues involving parts, processes, and troubleshooting:
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    Cataloguing and inspecting incoming equipment prior to assessing.
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    Troubleshooting of returned equipment and assessing required repairs
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    Repairing or replacing broken or malfunctioning parts according to established procedures and conducting tests to ensure that repairs are satisfactory
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    Resolving process and part issues
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    Collecting and tracking repair data; trending manufacturing and design issues
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  Following best practices including established safety procedures
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  Maintaining internal testing equipment and assembly jigs.
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  Implementing small continuous improvement projects and process changes
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  Working closely with the Customer Support administrator for scheduling of repairs and parts orders to ensure timely repair and return of customer equipment
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  Working with R&D, Production Engineering & QA as necessary to troubleshoot equipment problems and design test and repair procedures
  

What We’re Looking For

Completion of an Electronic Engineering Technician or Technologist diploma program, or equivalent experience

Required Skills and Experience

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  Experience in electronic manufacturing and/or repair
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  Advanced troubleshooting and root cause analysis skills
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  Experience in lead-free soldering
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  Ability to perform service on electro-mechanical equipment, jigs, and fixtures
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  Some knowledge of parts and shop supply management.
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  Some knowledge/familiarity with schematics, mechanical drawing, and PCB diagrams
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  Must be highly organized. Ability to self-manage time to meet customer repair deadlines is essential.
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  Attention to detail is essential for thorough troubleshooting and for high-quality resolution of customer equipment issues
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  Ability to communicate effectively with individuals having different levels of technical expertise
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  Ability to work effectively as member of a team and independently
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  Intermediate to advanced Microsoft Office skills
• Following company information security policies is a required part of this role

Preferred Professional Expertise

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  Mechanical aptitude
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  Intermediate to advanced project planning skills
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  Experience with Atlassian tools such as JIRA and Confluence

Benefits

Our full-time employees enjoy a range of benefits that support work-life balance, health, and long-term success. This includes:

·       Paid time off and holidays

·       Employee Assistance Program

·       Paid parental leave

·       Pension

·       Employer-paid medical, dental, vision

As part of our dedicated focus on the health and safety of all employees,  a background check, may be required. 

Innovasea is an equal-opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.