Virtual assistant Airbnb/VRBO/Booking.com

Company Description

We are a dynamic property management company specializing in short-term rentals and Airbnb listings. Our team handles every aspect of the rental process—from guest communication and check-ins to cleaning coordination and property maintenance—ensuring a seamless experience for both guests and property owners.

Job Description

Responsibilities:

Guest Communication & Support
Respond to guest inquiries promptly across platforms (Airbnb, Vrbo, Booking.com, etc.)
Manage booking requests, changes, and cancellations
Provide guests with check-in/check-out instructions, house rules, and local recommendations
Handle emergency or escalated guest concerns with professionalism and care

Booking & Calendar Management
Monitor and manage availability calendars to prevent double bookings
Ensure pricing and minimum stay settings are correct across platforms
Coordinate with cleaning teams and maintenance based on bookings

Administrative & Operational Tasks
Organize and track guest reviews, performance metrics, and occupancy rates
Maintain documentation for expenses, guest issues, and work orders
Assist in updating property descriptions, photos, and listing information
Help with vendor communication (cleaners, handymen, etc.)

Call Management
Answer or return calls related to guest inquiries, vendor coordination, or emergency issues
Act as the first point of contact for general inquiries and escalate when needed

Requirements:

Prior 2-3 years experience as a Virtual Assistant for short term rental is a "MUST"
Familiarity with Airbnb, Vrbo, Booking.com, and channel management tools
Excellent written and verbal English communication skills
Strong organizational and multitasking abilities
Availability to respond to messages and calls during business hours, with some flexibility for urgent matters
Tech-savvy – able to use online tools, spreadsheets, and mobile apps efficiently

Nice to Have:

Experience with property management systems (e.g., Hostaway, Guesty, Lodgify)
Knowledge of customer service practices in hospitality
Ability to work across time zones if needed

Qualifications

Additional Information