Customer Care Manager

jobsforhumanity
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📍 Riyadh📍 Riyadh Province📍 Riyadh, Riyadh Province, Saudi Arabia📍 saFull time

About this role

Company Description

Zinco is a leading company in the lighting and sanitary ware industry in Saudi Arabia, with over 30 years of experience. The company has played a key role in supporting the local economy and offers a wide range of products that meet international quality standards, as well as promising locally manufactured products. Zinco operates in all major cities through its showrooms and commercial partners. The company is committed to attracting and developing national talents in alignment with Saudi Vision 2030. Job Objective: To develop and execute comprehensive marketing strategies that drive company growth and increase sales across retail and e-commerce channels. This includes brand management, enhancing customer experience, and leading both traditional and digital marketing efforts. 

Job Description

  • Develop and implement customer service policies aligned with company goals. 
  • Supervise daily operations of the customer care team and provide necessary support. 
  • Handle complex and escalated customer issues with professionalism and urgency. 
  • Monitor KPIs and service metrics to track performance and drive quality improvement. 
  • Coordinate with internal departments (sales, logistics, technical) for smooth after-sales support. 
  • Manage CRM systems and ensure data accuracy and integrity. 
  • Deliver training, coaching, and development for the customer service team. 
  • Analyze customer feedback and recommend improvements to enhance satisfaction. 
  • Prepare and present service performance reports to senior management. 
  • Ensure compliance with internal policies, quality standards, and regulatory requirements. 

Qualifications

Bachelor's degree in Business Administration, Marketing, or related field. 

  • 5–7 years of customer service experience, including at least 4 years in a managerial role. 
  • Experience in lighting, sanitaryware, or retail sectors is preferred. 
  • Strong leadership and communication skills. 
  • Customer-centric mindset and strong problem-solving skills. 
  • Proficiency in CRM systems and Microsoft Office. 

Additional Information

Frequently Asked Questions

Is the salary disclosed for the Customer Care Manager position at jobsforhumanity?
The salary for this Customer Care Manager role at jobsforhumanity is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Customer Care Manager position at jobsforhumanity located?
This Customer Care Manager role at jobsforhumanity is based in Riyadh, Riyadh Province, Riyadh, Riyadh Province, Saudi Arabia, sa. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Customer Care Manager role at jobsforhumanity full-time or part-time?
This is listed as a Full time position. It is posted as a Customer Care Manager role at jobsforhumanity.
How do I apply for the Customer Care Manager position at jobsforhumanity?
Click the "Apply Now" button on this page. You will be redirected to jobsforhumanity's official application portal hosted on smartrecruiters where you can submit your application directly.
When was the Customer Care Manager job at jobsforhumanity posted?
This Customer Care Manager position at jobsforhumanity was posted on Jul 13, 2025. Apply as soon as possible — early applications are often reviewed first.
Customer Care Manager
jobsforhumanity
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