Customer Service
About this role
Company Description
We are seeking a dedicated Customer Service Representative to join our team in Riyadh, Saudi Arabia. In this role, you will be the primary point of contact for our valued customers, ensuring their needs are met with professionalism, empathy, and efficiency. As a key member of our customer-focused organization, you will play a crucial role in maintaining high levels of customer satisfaction and contributing to our company's success.
Job Description
- Respond promptly and effectively to customer inquiries via phone, email, and chat, striving for first-contact resolution
- Provide accurate information about our products, services, and policies to customers
- Process orders, refunds, and exchanges in a timely and accurate manner
- Identify and escalate complex issues to appropriate departments while keeping customers informed of progress
- Maintain detailed records of customer interactions and transactions using our customer relationship management (CRM) system
- Collaborate with team members to share knowledge and best practices for improving customer service
- Proactively identify opportunities to enhance customer experience and suggest improvements to existing processes
- Stay updated on company products, services, and policies to provide accurate and current information to customers
- Participate in regular team meetings and training sessions to continuously improve skills and knowledge
- Meet or exceed established performance metrics for call handling, customer satisfaction, and quality assurance
Qualifications
- Bachelor's degree in Business Administration, Communications, or a related field
- 1-2 years of experience in customer service or telesales
- Excellent verbal and written communication skills in English; bilingual proficiency (Arabic and English) is highly preferred
- Strong problem-solving abilities and attention to detail
- Demonstrated ability to remain calm and professional under pressure
- Proficiency in MS Office suite and familiarity with CRM systems
- Exceptional time management and organizational skills
- Customer-focused mindset with a commitment to delivering high-quality service
- Ability to adapt to changing priorities and handle multiple tasks efficiently
- Strong team player with a positive attitude and willingness to learn
- Basic computer literacy and typing skills
Additional Information
Frequently Asked Questions
Is the salary disclosed for the Customer Service position at jobsforhumanity?
The salary for this Customer Service role at jobsforhumanity is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Customer Service position at jobsforhumanity located?
This Customer Service role at jobsforhumanity is based in Riyadh, Riyadh Province, Riyadh, Riyadh Province, Saudi Arabia, sa. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Customer Service role at jobsforhumanity full-time or part-time?
This is listed as a Full time position. It is posted as a Customer Service role at jobsforhumanity.
How do I apply for the Customer Service position at jobsforhumanity?
Click the "Apply Now" button on this page. You will be redirected to jobsforhumanity's official application portal hosted on smartrecruiters where you can submit your application directly.
When was the Customer Service job at jobsforhumanity posted?
This Customer Service position at jobsforhumanity was posted on May 15, 2025. Apply as soon as possible — early applications are often reviewed first.
Customer Service
jobsforhumanity
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