Junior Operations Specialist in Customer Support (Arabic)
About this role
Company Description
Are you a multilingual problem solver looking forward to helping air passengers globally with their delayed, cancelled, or overbooked flights? Join our global Operations Team (25 nationalities and counting!) as a Junior Specialist in Customer Support and make a difference for air travelers while being supported by our proprietary Artificial Intelligence technology.
Type of contract: Employment
Type of Work: Hybrid (1 day in the office/month)
Job Description
What you’ll do:
- Assist customers at every stage of our claim-handling process (assess claims, answer queries, and communicate in a timely, friendly manner via email, chat, and social media channels).
- Utilize your legal knowledge (we provide relevant training) to advise and assist air travelers.
Qualifications
- Fluent communication in English, Arabic (both spoken and written, minimum B2 level).
- Experience working with targets (nice to have).
- Eagerness to learn about the airline industry and customer service.
- Satisfaction from helping people and willingness to go the extra mile for them.
- You enjoy following procedures with attention to detail.
- Ability to work in a shift system (24/7/365): morning shift 8:00 AM - 4:00 PM, evening shift 4:00 PM - 12:00 AM, night shift 12:00 AM - 8:00 AM.
Additional Information
Perks and benefits:
- Private life and health Insurance.
- Flexible benefits: gym membership, personal education, childcare, public transportation, or leisure travel subsidy.
- Annual travel allowance.
- Work from anywhere for up to 2 weeks/year.
- Language classes.
- Personalized progression plan.
- Internal training programs and knowledge-sharing events.
- Unlimited, free use of AirHelp’s services.
- Pre-paid virtual card.
- Office commute subsidy.
- Access to mindfulness and well-being platform (Mindgram).
- Team days and Parties.
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Frequently Asked Questions
Is the salary disclosed for the Junior Operations Specialist in Customer Support (Arabic) position at jobsforhumanity?
The salary for this Junior Operations Specialist in Customer Support (Arabic) role at jobsforhumanity is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Junior Operations Specialist in Customer Support (Arabic) position at jobsforhumanity located?
This Junior Operations Specialist in Customer Support (Arabic) role at jobsforhumanity is based in Kraków, Kraków, Lesser Poland Voivodeship, Poland, Lesser Poland Voivodeship, pl. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Junior Operations Specialist in Customer Support (Arabic) role at jobsforhumanity full-time or part-time?
This is listed as a Full time position. It is posted as a Junior Operations Specialist in Customer Support (Arabic) role at jobsforhumanity.
How do I apply for the Junior Operations Specialist in Customer Support (Arabic) position at jobsforhumanity?
Click the "Apply Now" button on this page. You will be redirected to jobsforhumanity's official application portal hosted on smartrecruiters where you can submit your application directly.
When was the Junior Operations Specialist in Customer Support (Arabic) job at jobsforhumanity posted?
This Junior Operations Specialist in Customer Support (Arabic) position at jobsforhumanity was posted on Mar 17, 2025. Apply as soon as possible — early applications are often reviewed first.
Junior Operations Specialist in Customer Support (Arabic)
jobsforhumanity
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