LiveOps Associate (24/7 Operations & Moderation)

We’re looking for a LiveOps Associate to support the day-to-day operations of the platform and ensure Kumu runs smoothly 24/7.

This role covers moderation, backend processing, and real-time operational support. You will monitor platform activity, respond to issues, and execute tasks that keep the system, creators, and users running without disruption.

This is an execution-driven role—you are expected to act quickly, maintain high standards, and ensure issues are resolved in real time.

Location: Remote
Schedule: Shifting (including nights, weekends, and holidays)

What You’ll Own

1. Platform Monitoring & Moderation

• Monitor live streams, in-app activities, and user behavior
• Enforce platform policies and take action on violations
• Respond quickly to issues impacting user experience or safety

2. Backend Processing

• Execute operational tasks (e.g., payouts, adjustments, account actions)
• Ensure accuracy and timeliness of all processing tasks
• Flag inconsistencies or anomalies for review

3. Real-Time Operations Support

• Act as the first line of response for platform issues
• Escalate critical problems with clear context and urgency
• Coordinate with internal teams to resolve incidents

4. Reporting & Visibility

• Maintain clear logs of actions taken and issues encountered
• Provide structured updates during and after shifts
• Surface recurring issues and suggest improvements

What Good Looks Like

• Issues are identified and resolved quickly with minimal escalation
• Platform runs smoothly with minimal disruption
• Tasks are completed accurately and on time
• Communication is clear, timely, and actionable
• Patterns and risks are proactively flagged

Requirements

• Comfortable working shifting schedules (24/7 coverage)
• Strong attention to detail and ability to follow processes
• Able to act quickly and make sound decisions in real time
• Good communication skills (clear and concise)
• Tech-savvy; able to navigate multiple tools and systems
• Experience in moderation, operations, or support is a plus

How You Work

• You take ownership of issues until they are resolved
• You act quickly and decisively in real-time situations
• You communicate clearly—especially during incidents
• You follow processes, but also flag when something isn’t working
• You stay focused under pressure

Why This Role Matters

Kumu operates 24/7—and this role ensures the platform remains safe, reliable, and seamless for users and creators at all times.