Customer service

Company Description

"Call guy" Company is an innovative call center service dedicated to providing exceptional customer service for U.S.-based small businesses. We offer a dynamic work environment with opportunities for growth and professional development.

Job Description

We are seeking enthusiastic and dedicated Call Center Representatives to join our team. As a representative, you will handle inbound, manage appointments, and provide outstanding customer support.

Key Responsibilities:

    •    Answer incoming calls and assist customers with inquiries.
    •    Schedule appointments and manage bookings using the Booksy app.
    •    Provide accurate information about services and promotions.
    •    Handle customer complaints and resolve issues efficiently.
    •    Maintain detailed and accurate records of customer interactions.

Qualifications

    •    Fluency in English (mandatory); knowledge of Arabic is a plus.
    •    Previous experience in a call center or customer service role preferred.
    •    Excellent communication and interpersonal skills.
    •    Proficient in using computer systems and software applications.
    •    Ability to work independently and as part of a team.
    •    Strong problem-solving skills and attention to detail.

Additional Information

What We Offer:

    •    Competitive salary and performance-based incentives.
    •    Flexible working hours with the option for remote work.
    •    Comprehensive training and ongoing support.
    •    Career advancement opportunities.