Senior Product Manager, Conversational AI for Customer Service (f/m/d)

Company Description

Our Tech department is the driving force behind one of the most successful start-ups in Europe since 2012. Based in Berlin, we have an innovative and driven team that is using cutting-edge technologies to redefine the used car market.

As a Senior Product Manager, you will join our Product Automation team, take full ownership of our Voice AI and chatbot platform and their integrations, and deliver measurable business impact. You will work closely with our agile development teams, stakeholders, and business partners across Europe to deploy state-of-the-art technology and bring the industry to a new level. A key focus area of this position will be to leverage conversational AI to increase the quality and efficiency of our customer service operations and optimize conversion throughout the customer journey to enable growth of the AUTO1 group..

AUTO1 Group is Europe's leading digital automotive platform. We revolutionize the used car market with our well-known brands Autohero, wirkaufendeinauto.de, and AUTO1.com.

Our offer

• Your life-work balance and home office are part of our culture, you can work from home up to 5 days a week, regular days in the office are encouraged
• Be part of Europe's leading digital automotive platform!
• Educational budget for your personal growth
• Team and company events like International Nights, Company Party and more
• More than 100 different nationalities make up for a truly international and diverse working environment

Job Description

• Lead the international roll-out, expansion and continuous improvement of our AI (voice) bots to significantly enhance customer service efficiency and quality.
• Scale and optimize our AI chatbots, ensuring its successful deployment across international markets.
• Collaborate with cross-functional teams to integrate AI solutions seamlessly into our existing customer service infrastructure.
• Enable AUTO1 group’s tech-teams  to deploy conversational AI solutions for their customer touch points
• Develop and execute a strategic roadmap for conversational AI products, aligning with business goals and customer needs.
• Monitor and analyze performance metrics to drive data-driven improvements and innovations and stay current with industry trends and advancements in conversational AI and telephony services.

Qualifications

• At least 5 years of experience in product management, and a proven record in conversational AI or related fields.
• Strong understanding of telephony services and Contact Center applications for call centers agents, with hands-on experience in solutions like e.g. Twilio for building call flows with multiple queues.
• Solid understanding and experience with LLM applications and use AI tools in your own product management work.
• Excellent communication skills, capable of conveying complex technical concepts to both technical and non-technical audiences.
• Strong analytical skills, with the ability to use data and metrics to back up assumptions and drive decision-making.
• Experience in international product roll-outs and managing diverse stakeholder expectations.
• You thrive in high growth/fast paced environments and have experience in working in start-up/scale-ups

Additional Information

Contact

Marija Dimitrova

At AUTO1 Group we live an open culture, believe in direct communication, and value diversity. We welcome every applicant; regardless of gender, ethnic origin, religion, age, sexual identity, disability, or any other non-merit factor.

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