Business Analyst - Payments

Company Description

Founded and headquartered in Switzerland, Avaloq is continuously expanding its global footprint with around 2,500 colleagues in 10 countries, and more than 170 clients in 35 countries. We are an industry-leading provider of wealth management technology and services for financial institutions around the world, including private banks and wealth managers, investment managers, as well as retail and neo banks. Our research led approach and continual innovation is powered by the passion and creativity of our colleagues.
We are always looking for talented people to join us on our mission to orchestrate the financial ecosystem and democratize access to wealth management. Avaloq offers the opportunity to work closely with some of the world’s leading financial institutions as we jointly develop and shape careers. Championing a collaborative, supportive and flexible work environment empowers our colleagues to reach their full potential.

Job Description

This is a wonderful opportunity to join our Edinburgh-based Payments Team as a Business Analyst. You will collaborate with software engineers and business analysts around the world to build high-quality solutions to support our existing and future clients.

You will play an important role in helping our organisation to optimise payment processes, analyse and address customer issues and gather new requirements, while ensuring compliance with industry regulations. You will work closely with cross-functional teams to develop solutions to meet market demands. Following Agile methodologies, you will also collaborate with product owners and software engineers to design, develop, test and maintain functionality within the team's remit.

• Evaluating and analysing payment processes to identify areas for improvement and efficiency.
• Understanding business requirements, translating them into payment solutions and documenting them in our internal tools (JIRA, Confluence, Service Request platform).
• Designing and building functionalities in collaboration with developers during implementation and testing phases of new features and bugfixes.
• Staying up-to-date on payment industry regulations and standards
• Troubleshooting customer issues and internal requests, plus providing help resolving issues and answering questions. Managing client interaction during testing, overseeing bug fixing and potential change requests.

Qualifications

• Proven track record working in business analysis, ideally in Payments or Cards industry and Agile environments
• Knowledge of payment transaction products (e.g. transfers, direct debits, card processing) with a familiarity with payment industry regulations (e.g. ISO20022, CBPR+, SEPA, PSD2)
• Logical and analytical approach to problem-solving
• Experience with applications such as JIRA or Confluence

It would be a real bonus if you have:

• An inquisitive approach to learning
• Experience working as part of a global team with different nationalities and cultures
• University degree in Economics, Business, Finance, or alternatively, Computer Science, Engineering or Mathematics
• An interest in software development, Banking or Economics

Additional Information

We realize that managing work life balance is a challenge we all face in our daily lives and in order to support with this we are pleased to offer hybrid and flexible working for most of our Avaloqers to maintain work life balance and still continue our fantastic Avaloq culture in our global offices. 

In Avaloq we are proud to embrace diversity and understand the success of our business is built on the power of different opinions, we are whole heartedly committed to fostering an equal opportunity environment and inclusive culture where you can be your true authentic self. 

We hire, compensate and promote regardless of origin, age, gender identity, sexual orientation or any other fantastic traits that make us all unique, we have done our best to write this advert in an inclusive and neutral way. 

Please be aware that we will not accept speculative CV submissions for any of our roles from recruitment agencies, and any unsolicited candidate submissions will be exempt from any payment expectations.  

#LI-Hybrid

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