Sr Customer Experience Analyst
About this role
Company Description
Continental develops pioneering technologies and services for the sustainable and connected mobility of people and their goods. Founded in 1871, the technology company offers safe, efficient, intelligent and affordable solutions for vehicles, machinery, traffic and transportation. In 2022, Continental generated sales of 39.4 billion euros and currently employs around 200 thousand people in 57 countries and markets.
Job Description
- Constant contact with stakeholders such as Conti employees, Business managers, BU USA, other markets and customers in order to identify the specific CX needs.
- Manage the CX projects with internal stakeholders, suppliers and/or 3rd party companies. Ensure the projects are well stabilished and are following a feasible business plan.
- Develop written and visual material related to CX initiatives.
- Dissiminate CX initiavies throughout our dealership and/or internal parties.
- Alocate time to be the CX specialist in our organization. Provide specific trainings to the dealership in face-to-face sessios when needed. Be avaliable to travel up to 30% of the time.
- Manage the CX KPIs, ensuring the projects and/or initiatives have a proper way to be measured (before implementation and after implementation).
Qualifications
- Experience in CX policies and strategy creation
- Experience in consumer behavior studies and feedback/review tools
- Experience in the automotive segment: car dealerships, tire dealerships, auto service shops.
- MS-Office advanced userLMS, eLearning and Learning experience
- Traveling up to 30% of the time
- Advanced in English
- Advanced Spanish - desirable
- Project management methods
Additional Information
Ready to drive with Continental? Take the first step and fill in the online application.
Frequently Asked Questions
Is the salary disclosed for the Sr Customer Experience Analyst position at continental?
The salary for this Sr Customer Experience Analyst role at continental is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Sr Customer Experience Analyst position at continental located?
This Sr Customer Experience Analyst role at continental is based in Jundiaí, Jundiaí, SP, Brazil, SP, br. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Sr Customer Experience Analyst role at continental full-time or part-time?
This is listed as a Full time position. It is posted as a Sr Customer Experience Analyst role at continental.
How do I apply for the Sr Customer Experience Analyst position at continental?
Click the "Apply Now" button on this page. You will be redirected to continental's official application portal hosted on smartrecruiters where you can submit your application directly.
When was the Sr Customer Experience Analyst job at continental posted?
This Sr Customer Experience Analyst position at continental was posted on Jun 11, 2025. Apply as soon as possible — early applications are often reviewed first.
Sr Customer Experience Analyst
continental
You'll be redirected to continental's official application page on SmartRecruiters.