Senior Specialist Sales Support
altisource· Technology
About this role
Company Description
Altisource is a leader in providing services and technology for the mortgage and real estate industries. With innovation as a guiding principle and a focus on compliance and exceptional service, we provide end-to-end solutions in origination and servicing, and offer online real estate platforms for consumers and investors.
If so, nice to meet you; Join the Application Support team at Altisource® and be part of the backbone that enables our business. Altisource® (NASDAQ: ASPS) is a leading provider of real estate transaction services.
Job Description
Job Description
WHAT YOU GET TO DO
- Handle inbound and make outbound calls, emails, and chats from real estate agents regarding their Equator account, password resets, and technical issues - these are warm leads, no cold calling
- Upsell real estate agents' current memberships for added value in receiving qualified leads for property listings
- Provide exceptional customer service by addressing inquiries promptly and efficiently
- Troubleshoot and resolve technical issues related to the Equator platform
- Conduct product demonstrations to showcase the benefits of Equator's services
- Maintain accurate customer records and update information in the CRM system
- Collaborate with the sales team to identify potential upselling opportunities
- Assist in the development and implementation of sales strategies to increase customer retention
- Generate and qualify leads
- Prepare and deliver regular reports on customer interactions, sales activities, and performance metrics
- Stay up-to-date with industry trends, competitor offerings, and Equator's product updates
- Participate in ongoing training to enhance product knowledge and customer service skills
Qualifications
Qualifications
Any Graduate with +3 years experience in sales support job preferred from Mortgage Domain.
Hands on experience in using software applications.
WHAT ABOUT YOU? You have...
- A Hunter mentality, eager to create and nurture a sales revenue stream through lead generation and warm calling, while meeting measurable sales goals
- Experience in an Inside Sales or client Account Management role, ideally within a Real Estate Services or Cloud-based Web Services sector
- Experienced in customer service, sales, and customer retention with expertise in handling customer objections and escalations
- Experience working with one or more CRM's (e.g. Avature, Encore, or Salesforce.com) or Ticketing Tracking systems (e.g. Salesforce.com, Zendesk)
Additional Information
Frequently Asked Questions
Is the salary disclosed for the Senior Specialist Sales Support position at altisource?
The salary for this Senior Specialist Sales Support role at altisource is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Is the Senior Specialist Sales Support job at altisource remote?
Yes, this Senior Specialist Sales Support position at altisource is remote, with team members based in Bengaluru, Bengaluru, KA, India, KA, in. You can work from home or anywhere in the supported regions.
Is the Senior Specialist Sales Support role at altisource full-time or part-time?
This is listed as a Full time position. It is posted as a Senior Specialist Sales Support role in the Technology department at altisource.
Which team or department does the Senior Specialist Sales Support at altisource belong to?
This Senior Specialist Sales Support position is part of the Technology department at altisource. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Senior Specialist Sales Support position at altisource?
Click the "Apply Now" button on this page. You will be redirected to altisource's official application portal hosted on smartrecruiters where you can submit your application directly.
When was the Senior Specialist Sales Support job at altisource posted?
This Senior Specialist Sales Support position at altisource was posted on Jun 8, 2026. Apply as soon as possible — early applications are often reviewed first.
Senior Specialist Sales Support
altisource
You'll be redirected to altisource's official application page on SmartRecruiters.