Bank Officer - Arusha
imbank· Central Operations
About this role
Job Purpose
Perform customer service delivery activities at branch level to ensure customer satisfaction and customer retention.
Key Responsibilities/Tasks
Customer Management:
- Guide the customer in completing Bank’s standardized forms g. account opening and closing forms etc. and submitting them for processing
- Process and input customer instructions in line with Bank’s policies and
- Receive customer queries and complaints, record and ensure timely resolution
Operations:
- Receive and process all customer remittance instructions for processing at head office such as Telegraphic Transfer (TT) and Tanzania inter-Bank Settlement System (TISS)
- Inform and cross-sell the Bank’s range of products and services to
- Prepare balance confirmation letters
- Receive written communication from customers and other regulatory authorities
Reporting:
- Prepare and review required reports for submission to head office
Records Management:
- Act as custodian of assigned branch stocks, cards, cheque books, pin mailers as may be assigned and ensuring destruction of the same as per procedure
Risk Management:
- Ensure effective adoption and utilization of risk management tools
- Inform the immediate supervisor of newly identified risks in existing work for mitigation and management purposes.
- Drive remediation of risk management exceptions identified during audit or risk
- Promote risk management culture
Administration:
- Manage and monitor the branches g. cleanliness maintenance, stationaries and board rate screen etc.
- Perform any other duties as may be assigned by the immediate supervisor from time to time
Academic / Professional Qualifications
- Bachelor’s degree in business management or any other related field
- A minimum of 1 year of working experience at Officer level
Frequently Asked Questions
Is the salary disclosed for the Bank Officer - Arusha position at imbank?
The salary for this Bank Officer - Arusha role at imbank is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Bank Officer - Arusha position at imbank located?
This Bank Officer - Arusha role at imbank is based in Arusha, Arusha, Tanzania. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Bank Officer - Arusha role at imbank full-time or part-time?
This is listed as a Full Time position. It is posted as a Bank Officer - Arusha role in the Central Operations department at imbank.
Which team or department does the Bank Officer - Arusha at imbank belong to?
This Bank Officer - Arusha position is part of the Central Operations department at imbank. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Bank Officer - Arusha position at imbank?
Click the "Apply Now" button on this page. You will be redirected to imbank's official application portal hosted on bamboohr where you can submit your application directly.
When was the Bank Officer - Arusha job at imbank posted?
This Bank Officer - Arusha position at imbank was posted on May 29, 2026. Apply as soon as possible — early applications are often reviewed first.
Bank Officer - Arusha
imbank
You'll be redirected to imbank's official application page on bamboohr.