Student Success Facilitator

Employment Opportunity

Student Success Facilitator

Position Type: Contract

Position Status: Multiple Vacancies

Location: On-site / Hybrid / Remote

Reports To: Director, Learner Success and Service Delivery

Hourly Rate: $22.86, plus 4% vacation pay

About FNTI (First Nations Technical Institute)

FNTI is an Indigenous-owned and governed post-secondary institution dedicated to serving Indigenous learners. Established in 1985, FNTI has graduated over 4,000 students through certificate, diploma, and degree programs delivered in partnership with Ontario’s colleges and universities.

As a First Nation-mandated, not-for-profit, and registered charitable organization accredited by the Indigenous Advanced Education and Skills Council (IAESC), FNTI delivers a range of post-secondary programming grounded in Indigenous knowledge and community connection. Through its community-driven and intensive delivery model, FNTI enables learners to remain connected to their families and communities while pursuing meaningful educational and career pathways.

Since the Indigenous Institute Act, 2017, FNTI has advanced the development of independently accredited degree programs, created by Indigenous people, for Indigenous people. Programming is delivered from its main campus in Tyendinaga on the Bay of Quinte, as well as virtually.

Position Summary

The Student Success Facilitator (SSF) is the first and on-going point of contact for learners, following their admission to programs, as specifically assigned by the Director, Learner Success and Service Delivery. SSF’s develop and maintain successful relationships with learners and faculty to support students, enhancing their success and FNTI’s profile. SSF’s will be required to effectively organize all aspects of delivery session set-up including attending sessions and to provide support to students and faculty. The SSF also assists with admissions/recruitment in the conversion continuum (prospective students from applicant to registered student).

Key Responsibilities

Student Relationships and Records: 

• Create and maintain student records by Program and cohort / level / location, updating as required; 

• Create and maintain electronic student files, as needed, updating as appropriate; 

• Commence, continue and develop student relationships by maintaining on- going communication with students of assigned cohorts; assisting them with all course/program related non-academic issues; responding to enquiries between sessions, forwarding to the appropriate resources, as required; 

• Organize and lead student relationship building through cultural activities, such as: pot lucks, crafting, theatre outings, etc. 

• Respond to general program enquiry questions as part of admissions process, including enquiries regarding partner admissions processes; 

• Post offer/enrolment, maintain frequent contact with students, answer enquiries and providing program information up to the start of the first session 
• Assist in the student admission process by making phone calls and sending emails, as requested by the Registrar's Office, as directed by the Director, Learner Success and Service Delivery; forwards admissions documents to Registrar's Office in a timely manner; 

Logistics for each session: 

• Coordinate
  aspects of a session/delivery; 

• Ensure that classrooms are set up appropriately; 

• Purchase of certain program delivery supplies;
  
• Provide last minute logistical support as required – photocopies; break-out rooms, etc.; 

Completion/Graduation Celebration Support: 

• Arrange completion celebration for the final session of each program intake; 

Other duties as assigned.  

Qualifications

• Relevant 2-year diploma with experience, preferably in an Indigenous educational environment, or a combination of education, training and experience which FNTI deems to be equivalent;
• Ability to facilitate virtual classrooms through the use of online platforms;
• Considerable lived, practical and relevant working experience of Indigenous issues;
• Valid Ontario driver’s licence; ability and willingness to travel.

Conditions of Employment

• Willing and able to travel occasionally and work overtime as required.
• Successful candidates must provide a satisfactory Vulnerable Sector Check.
• Must be legally entitled to work in Ontario, Canada.

Equity, Inclusion & Accessibility

FNTI is an inclusive employer. We welcome applications from candidates with diverse backgrounds and experiences. In accordance with the Accessibility for Ontarians with Disabilities Act (AODA) and the Ontario Human Rights Code (OHRC), applicants may request accommodation at any stage of the recruitment process.

To request accommodation during the application process, please contact hr@fnti.net with the job title and accommodation details.

FNTI provides preference to qualified applicants of Indigenous ancestry who self-identify.

How to Apply

Interested candidates are invited to apply by submitting:

• A cover letter outlining interest and qualifications
• A current resume

We thank all applicants for their interest; however, only those selected for an interview will be contacted.

Posting Date:

May 13, 2026

Application Deadline:

Posting will remain open until filled