Director of Vendor Operations

Job Title:

Director of Vendor Operations

Description:

We are seeking a highly operational and strategic Director of Marketplace to lead and scale our national field operations, vendor network, and maintenance coordination functions.

This leader will oversee the performance, growth, and operational execution of our Marketplace division, including Regional Marketplace Managers, Maintenance Coordinators, Vendor Relations, and Field Agent operations. The Director of Marketplace will be responsible for driving SLA performance, vendor quality, project completion efficiency, field coverage expansion, and customer experience across our portfolio.

This role requires a strong operator who thrives in fast-paced environments, can build scalable systems, and is passionate about accountability, operational excellence, and process optimization.lude self-starter, reliable, agile, extreme ownership, trustworthy, and looking for more than just a job!

We are interested in candidates open to working in our Las Vegas, NV office.

Responsibilities:

Marketplace & Operations Leadership

• Lead the overall Marketplace department strategy, operations, and performance
• Oversee Maintenance Coordination, Vendor Relations, and Field Operations teams
• Build scalable workflows, SOPs, escalation paths, and operational controls
• Ensure timely execution of maintenance projects, inspections, turnovers, and field tasks
• Partner cross-functionally with Leasing, Customer Success, Business Operations, and Product teams
  
  

Vendor Network & Capacity Management

• Develop and scale a high-performing national vendor and field agent network
• Ensure adequate market coverage across all operating regions
• Monitor vendor performance, quality, responsiveness, and SLA adherence
• Implement vendor scorecards, accountability measures, and escalation procedures
• Drive recruitment initiatives for service pros and field agents in underserved markets
  
  

Performance Management & KPIs

• Own departmental KPIs and operational reporting, including:
  • Project SLA Breaching Rate
  • Average Project Completion Time
  • Maintenance Loss Ratio
  • Vendor Response Time
  • Quality Assurance Scores
  • Backlog Aging
  • Field Coverage Metrics
  • Task Completion Rates
• Develop action plans for underperforming markets, vendors, or team members
• Lead weekly operational reviews and deep-dive performance meetings
  
  

Team Leadership & Development

• Manage and develop Marketplace leadership and support teams
• Coach managers on performance management, accountability, and operational execution
• Build a culture focused on urgency, ownership, communication, and customer experience
• Assist with hiring, onboarding, training, and workforce planning
  
  

Process Improvement & Scalability

• Identify operational inefficiencies and implement scalable solutions
• Improve automation, task routing, communication workflows, and reporting visibility
• Collaborate with Product and Engineering teams to improve platform functionality and operational tooling
• Standardize best practices across markets and teams
  
  

Qualifications

• 5+ years of leadership experience in operations, marketplace management, property management, field operations, logistics, or vendor management
• Experience leading distributed teams in high-volume operational environments
• Strong understanding of SLA management, vendor performance, and operational KPIs
• Proven success building scalable operational systems and processes
• Exceptional organizational, communication, and problem-solving skills
• Ability to manage competing priorities in a fast-paced environment
• Experience in property management, maintenance operations, or service marketplaces strongly preferred
  
  

Preferred Experience

• Property management or PropTech experience
• Marketplace operations (Uber, DoorDash, Angi, Thumbtack-style environments)
• Vendor network management
• Maintenance coordination or field services
• Multi-market operational leadership
• Process automation and workflow optimization
  
  

Success Metrics

Success in this role will be measured by:

• Reduced SLA breach rates
• Improved project completion times
• Increased vendor responsiveness and quality
• Reduced maintenance loss ratio
• Improved field coverage and task fulfillment rates
• Reduced operational backlog aging
• Improved customer satisfaction and retention
  
  

Leadership Traits We Value

• Ownership mentality
• Bias for action
• Operational rigor
• High accountability
• Strong communication
• Data-driven decision making
• Ability to thrive in ambiguity and rapid growth
  
  

About Home365

Home365 is an InsureTech/PropTech company offering residential real estate investors a fully automated Real Estate Investment and Property Management platform. Our platform is coupled with a Net Operating Income (NOI) Guarantee that underwrites the operating expenses of properties and ensures their performance over the long term.

We foster an open, multinational environment, thriving on transforming ideas from brainstorming sessions into reality.

Our product is a sophisticated blend of Incident/Claim Management software, smart IoT, and a curated hyper-local mobile market network of service providers and real estate transactions. Powered by innovative machine learning applications, we optimize everything we do.

We are backed by top-tier VCs, private equity firms, and leading CVCs. Designed in California and built by our talented tech team based in Tel Aviv, Israel, our platform integrates cutting-edge technologies to deliver exceptional results.

Benefits:

• Competitive compensation package
• Medical, dental, and vision plans
• Equity 
• Wellness programs