Customer Service Representative
ehr· Customer Service
About this role
Customer Service Representative – Global Wave Group
Location: Albany, Auckland / WFH
Reports to: Chief Executive Officer
Role Purpose
The Customer Service Representative will be the first point of contact for our clients, providing timely, accurate, and professional support across multiple channels. This role delivers excellent client experience while maintaining the highest standards of compliance and regulatory awareness.
Key Responsibilities
- Provide support to clients via phone, email, and live chat
- Deliver clear and accurate explanations of financial products
- Manage client expectations during periods of high market volatility
- Escalate complex or sensitive issues appropriately
- Support complaint handling in line with internal procedures
- Ensure all interactions comply with regulations and internal policies
- Identify and appropriately handle vulnerable clients
- Maintain accurate records of client interactions in CRM systems
- Contribute to continuous improvement of customer experience
Essential Requirements
- 3 years' experience in customer service
- Strong communication skills (written and verbal)
- Ability to explain complex information in a simple and clear manner
- High attention to detail and accuracy
- Ability to work under pressure
- Strong problem-solving skills and a proactive mindset
- Customer focus and empathy
- Strong sense of ownership and accountability
- Compliance and risk awareness
- Clear and confident communication
- Adaptability in a fast-paced environment
- Team collaboration
Frequently Asked Questions
Is the salary disclosed for the Customer Service Representative position at ehr?
The salary for this Customer Service Representative role at ehr is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Customer Service Representative position at ehr located?
This Customer Service Representative role at ehr is based in Auckland, Auckland, New Zealand, Hybrid. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Customer Service Representative role at ehr full-time or part-time?
This is listed as a Full Time position. It is posted as a Customer Service Representative role in the Customer Service department at ehr.
Which team or department does the Customer Service Representative at ehr belong to?
This Customer Service Representative position is part of the Customer Service department at ehr. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Customer Service Representative position at ehr?
Click the "Apply Now" button on this page. You will be redirected to ehr's official application portal hosted on bamboohr where you can submit your application directly.
When was the Customer Service Representative job at ehr posted?
This Customer Service Representative position at ehr was posted on May 1, 2026. Apply as soon as possible — early applications are often reviewed first.
Customer Service Representative
ehr
You'll be redirected to ehr's official application page on bamboohr.