Facilities Lead - Instashop

Company Description

talabat is part of the Delivery Hero Group, the world’s pioneering local delivery platform, our mission is to deliver an amazing experience—fast, easy, and to your door. We operate in over 70+ countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.

Job Description

Facilities Management & Operations

• Lead day-to-day FM operations across InstaShop locations — covering reception, maintenance, cleaning, pantry, vending machines, stationery, mail, and archiving.

• Monitor the performance and quality of outsourced services including housekeeping, pest control, and fleet.

• Supervise the FM team, manage workload distribution, and drive strategic planning for team goals and objectives.

• Handle all facilities needs across logistics hubs and dark stores, ensuring timely follow-up and resolution.

• Manage daily operational requests including desk allocation, space utilization, furniture, and parking arrangements.

Contract & Vendor Management

• Supervise renewals and negotiate contracts with external service providers (water dispensers, coffee machines, and other FM services).

• Liaise with maintenance contractors and suppliers for office consumables across all sites.

• Establish and maintain vendor files; verify accuracy of submitted documentation.

• Maintain accurate records of all contracts, annual leases, work orders, service requests, and executed works.

Service Quality & Compliance

• Review and analyze monthly third-party service reports; ensure adherence to KPIs and SLAs.

• Respond to and resolve help desk tickets raised through the Facilities department.

Asset & Procurement Management

• Manage the procurement process ensuring timely purchasing and accurate financial documentation.

• Coordinate the internal and external movement of all company assets.

Workplace Projects, Events & People Experience

• Plan and execute workplace projects, office improvements, and employee-facing events that reflect InstaShop's culture and energize the community.

• Drive people experience initiatives that foster belonging, connection, and community across all locations.

• Develop project plans and timelines ensuring initiatives are delivered on time, on brand, and with measurable impact on employee satisfaction.

Qualifications

Qualifications & Experience

• Bachelor's degree in Business Administration, Hospitality, Facilities Management, Engineering (Mechanical, Electrical, or Civil), or a related field.

• Minimum 2 years of experience in facilities management, workplace operations, or a similar fast-paced service-delivery environment.

• Solid understanding of building systems, maintenance protocols, and safety standards to effectively oversee vendor performance and ensure service quality.

Skills & Competencies

• Proficiency in MS Office and facilities management tools/systems.

• Strong contract negotiation, vendor management, and organizational skills.

• Ability to multitask and manage multiple stakeholders across locations effectively.

• Excellent communication skills in both English and Arabic.

Additional Information