Commercial Ops Specialist

Company Description

foodpanda is part of the Delivery Hero Group, the world’s pioneering local delivery platform, our mission is to deliver an amazing experience—fast, easy, and to your door. We operate in around 65 countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.

Job Description

Responsibilities:

● Develop and implement a systematic approach to assess the quality of content on the platform.

● Ensure accurate and timely data entry and reporting. Prepare comprehensive reports and metrics on quality assurance activities and findings for management and stakeholders.

● Configure and manage deals for both pandamart and verticals shops.

● Conduct thorough testing of front-end interfaces, websites, mobile apps, and other digital platforms to identify bugs, usability issues, and inconsistencies.

● Evaluate the usability and user experience of front-end interfaces from the perspective of customers and restaurant partners.

● Collaborate with the sales and commercial teams on a daily basis and manage other stakeholder relationships.

● Maintain a deep understanding of the Salesforce & Foodpanda platform. Utilize Platforms to track and analyze data, providing insights for process improvement.

● Provide feedback and recommendations to improve navigation, interaction flows, and overall user satisfaction.

● Take ownership of special projects aimed at enhancing effectiveness of processes and efficiency.

● Collaborate with team members to implement and learn new tools or technologies that can improve overall operations.

Qualifications

● Bachelor’s degree in any discipline.

● Preferred candidates with relevant experience in a similar business domain, with 1–2 years of professional experience.

● Prior working experience in the e-commerce industry is required.

● Hands-on experience with design tools such as Adobe Photoshop, Adobe Illustrator, Canva or similar software will be considered an added advantage.

● Candidates must have basic proficiency in Excel and Google Sheets, including the use of common formulas.

● Excellent typing speed and accuracy.

● Ability to work effectively under pressure.

● Strong communication skills and a disciplined work approach.

Additional Information