Operations Specialist

Company Description

Glovo is part of the Delivery Hero Group, the world’s pioneering local delivery platform, our mission is to deliver an amazing experience—fast, easy, and to your door. We operate in around 65 countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.

Job Description

Join us as a Glover Specialist and become a key member of Glovo's local support team! We offer a challenging and dynamic environment with many opportunities for learning and development.

THE JOURNEY

• Assist couriers on a diverse range of topics, varying from app. functionalities to payments and other topics they face on a day to day basis. 

• Be responsible for implementing processes and optimizing strategies involving the acquisition and retention of the couriers.

• Provide logistic support regarding the distribution of the seasonal work equipment.

• Be involved in setting and achieving the onboarding targets in the designated cities, while making sure that the overall operation performance is met.

• Manage scheduling, attendance and the general administration of Info-Sessions while supporting daily operations through operational supervision and analysis of KPIs

• Communicate effectively with the local Operations Manager on customer support processes and operations

• Actively collaborate with your colleagues and learn from each other in a supportive environment that allows you to grow, develop and make a difference

Qualifications

• Good communicator with ability and agility to solve problems

• Being highly motivated to work for a fast-growing startup

• Basic Excel and Data Interpretation Skills

• Enjoy learning and adapting to new technologies

• Have initiative, be proactive and autonomous - Glovo is also yours!

• Have good energy and like what you do, even on bad days

• Fluent in English

• An empathetic, inclusive and curious attitude

Additional Information